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Frequently Asked Questions

 

BILLING

PAYMENTS


SELF SERVICE

 

BILLING

When should I receive my bill?

Residential customers should receive their bills within two months.

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Why is my bill higher than expected?

With the city often effected by sustained high or low temperatures in the summer or winter, electricity usage can increase and result in higher bills for many customers.

See our High Bills Checklist to learn what may have impacted your bill.

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How can I get a duplicate copy of my bill?

Residential customers can register or login to MyTorontoHydro to view bills online at any time. 

Customers can also contact us to request a duplicate copy. A $25 service fee will be charged.

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Can I view my bill online?

Yes, you can view your bill online by logging in or registering for My TorontoHydro self-service portal.

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How can I confirm my account balance?

The easiest and fastest way to view your account balance is through your My TorontoHydro account.

You can also call our Customer Care department at 416.542.8000 (press 2, then 1). Office hours are Monday to Friday, 8:00 a.m. to 4:30 p.m. (excluding statutory holidays).

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How do I contact you about my bill?

If you have any questions or concerns about your bill, contact our Customer Care department during normal business hours, 8:00 a.m. to 4:30 p.m. Monday through Friday (excluding statutory holidays) at 416.542.8000 or Contact Us.

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Who can contact Toronto Hydro regarding an account? 

Residential main account holders must provide authorization before we can assist anyone who is not listed on an account. To add a secondary account holder, please call Customer Care at 416-542-8000, Monday to Friday from 8 am to 4:30 pm. Read our Privacy Policy.

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PAYMENTS

How long will it take for my payment to be processed?

Please allow three to five business days for payments to be processed.

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Where can I make bill payments?

At this time, you can make bill payments by mail, pre-authorized payment, telephone banking, online banking and at your bank or ATM.

See full list of available Payment Options.

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How do I know if I’m registered for Pre-Authorized Payment?

Login to My TorontoHydroTM and select Pre-Authorized Payment Plan Registration from the My Service menu.  This will confirm if you have registered for Pre-Authorized Payment.  

Login or Register for My TorontoHydro now.

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If I'm paying by cheque, who should it be made payable to?

All cheques should be made payable to Toronto Hydro-Electric System Limited. Please be sure to include the invoice stub with your payment.

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Can I pay my bill with a credit card?

At this time, we do not accept payment by credit card.

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I'm already a Pre-Authorized Payment Plan customer. Do I have to sign up for PAP again once I activate eBills?

No, your PAP status will not be affected by eBills. Your payments will continue to be automatically withdrawn from your account. The only change is that now, instead of receiving a paper bill in the mail, your bills will be available to view online via My TorontoHydro.

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SELF SERVICE

I forgot my password for My TorontoHydro. 

Retrieve your My TorontoHydro password.

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I forgot my user ID for My TorontoHydro

Retrieve your My TorontoHydro user ID.

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