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Service Charges

Toronto Hydro-Electric System Limited has adopted the standard charges as defined by The Ontario Energy Board for the following services.

   These Specific Service Charges have been approved by the Ontario Energy Board and will take effect on March 1, 2016.  Please note HST applies where applicable.

Standard Service Charges
CATEGORIES Service Description Charge
Customer Administration
Account History Applied for any customer requests for copies or summaries of the customer's account history information. $ 25.00
Duplicate invoices for previous billing Applied for any customer requests for duplicate copies of bills or invoices that have already been issued.  $ 25.00
Request for other billing or system information Applied for any requests for general billing or system information by customers, developers, building managers, or other parties.   $ 25.00
Easement Letter Applied for any request for records of registered or unregistered easements or any rights affecting a property. $ 25.00
Income Tax Letter Applied for any customer requests for billing information required for income tax purposes. $ 25.00
Account Set-Up / Change of Occupancy Charge Applied when a new account is opened by a customer with Toronto Hydro, or when an existing account is transferred to a new address. $ 35.00
Returned Cheque Charge Applied for any non-sufficient fund cheques sent to Toronto Hydro. $ 25.00
Special Meter Reads Applied for any special meter reads requested by a customer. $ 55.00
Meter Dispute Charge Plus Measurement Canada Fees This charge is associated with a customer request to have Measurement Canada conduct a third party meter accuracy or billing dispute test. The charge is only applied if the meter that the customer believes to be defective is found to be measuring correctly, or if the billing in dispute is determined to have been correct. $ 55.00
Non-Payment of Account
Late Payment - per month This is the approved interest rate applied to the overdue balance on customers' accounts (shown as a per month value). $ 1.50%
Late Payment - per annum This is the approved interest rate applied to the overdue balance on customers' accounts (shown as an annual value) $ 19.56%
Collection Account Charge - No Disconnection Applied for each visit to the customer's property for the purposes of delivering a disconnect notice and collecting any unpaid balance. $ 55.00
Disconnect/Reconnect Charges for Non-Payment of account - At Meter - during regular hours Applied upon reconnection of the customer's property during regular hours following a standard at meter disconnection for non-payment of outstanding account charges,   $ 120.00
Disconnect/Reconnect Charges for Non-Payment of account - At Meter - after regular hours Applied upon reconnection of the customer's property after regular hours, following a standard at meter disconnection for non-payment.
This charge will only be applied if the reconnection is requested by the customer to take place outside of regular business hours. 
$ 400.00
Disconnect/Reconnect Charges for Non-Payment of account  - At Pole  - during regular hours Applied upon reconnection of the customer's property during regular hours when no direct access to the meter was available at the time of the disconnection for non-payment. $ 300.00
Disconnect/Reconnect Charges for Non-payment of account - At pole - after regular hours Applied upon reconnection of the customer's property after regular hours when no direct access to the meter was available at the time of the disconnection for non-payment.
This charge will only be applied if reconnection is requested by the customer to take place outside of regular business hours.
$ 820.00
Install/Remove Load control device - during regular hours Applied upon removal or deactivation of a load control device during regular hours that was previously installed or activated at the customer's property. $ 120.00
Install/Remove Load control device - after regular hours Applied upon removal or deactivation of a load control device after regular hours that was previously installed or activated at the customer's property.
This charge will only be applied if the removal or deactivation is requested by the customer to take place outside of regular business hours.
$ 400.00
Other
Service Call - Customer Owned Equipment Applied in instances when Toronto Hydro crews are dispatched to inspect equipment and/or advise customers concerning electricity supply issues not directly related to Toronto Hydro distribution system. Please note that additional charges may apply depending on the nature of the work being performed. Please consult with a Toronto Hydro representative beforehand regarding your specific requirements. $ 55.00
Disconnect/Reconnect at meter - during regular hours Applied upon a request to disconnect or reconnect a customer's property at the meter during regular hours. This charge will also be applied to any disconnection or reconnection required to be undertaken by Toronto Hydro as a result of a customer's non-compliance with Toronto Hydro's Conditions of Service. $ 120.00
Disconnect/Reconnect at meter - after regular hours Applied upon request to disconnect or reconnect a customer's property at the meter after regular hours. This charge will also be applied to any disconnection or reconnection required to be undertaken by Toronto Hydro as a result of a customer's non-compliance with Toronto Hydro's Conditions of Service. $ 400.00
Disconnect/Reconnect at pole - during regular hours Applied upon request to disconnect or reconnect a customer's property at the pole or overhead transformer during regular hours. This charge will also be applied to any disconnection or reconnection required to be undertaken by Toronto Hydro as a result of a customer's non-compliance with Toronto Hydro's Conditions of Service. $ 300.00
Disconnect/Reconnect at pole - after regular hours Applied upon a request to disconnect or reconnect a customer's property at the pole or overhead transformer after regular hours. This charge will also be applied to any disconnection or reconnection required to be undertaken by Toronto Hydro as a result of a customer's non-compliance with Toronto Hydro's Conditions of Service. $ 820.00
Temporary Service Install and Remove - Overhead - No Transformer Applied to any requests for a temporary service connection that can be accommodated from Toronto Hydro's overhead network without the need for a separate transformer installation. This charge is generally limited to 120/240V services not exceeding 200A, with a service drop of up to 30 meters in length. All other types of temporary connections are charged to customers based on Toronto Hydro's actual incurred costs. $ 2,040.00
Specific Charge for Access to the Power Poles (Wireline attachments) - per pole per year This charge applies to Canadian carriers as defined by the Telecommunications Act and cable companies that operate in Ontario, which are permitted through regulations to attach equipment to Toronto Hydro's power poles. $ 42.00