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Frequently Asked Questions (FAQs)


Farming and Bulk Metered Multi-Unit Premises


The FAQs below provide answers about how to fill out the SELF-DECLARATION FORM:

Regulated Price Plan Farming and Bulk Metered Multi-Unit Premises

Under Ontario regulations, an account which falls into one of a prescribed set of categories is to be billed under the Regulated Price Plan (RPP).  While certain accounts are automatically enrolled in the RPP by Toronto Hydro through their consumption or demand profiles, certain classes of customers are required to declare their status with Toronto Hydro in order to be enrolled.  Additionally, owners or landlords of Bulk Metered Multi-Unit Premises are advised to provide the correct number of individual units within their premises in order to fully benefit from the applicable RPP rates, by completing the RPP Self-Declaration Form.

For more information on the RPP, please visit the Ontario Energy Board’s website (www.ontarioenergyboard.ca).

According to Ontario Regulation 95/05 under the Ontario Energy Board Act, 1998, the following are prescribed as the class of consumers for the purposes of being billed under the RPP.

  1. Low-volume consumers.
  2. A consumer has a demand of 50 kilowatts or less.
  3. A consumer who has an account with a distributor, if the account relates to,
      1. a dwelling,
      2. a property as defined in the Condominium Act, 1998,
      3. a residential complex as defined in the Residential Tenancies Act, 2006, or
      4. a property that includes one or more dwellings and that is owned or leased by a co-operative as defined in the Co-operative Corporations Act.
  4. A consumer who annually uses at least 150,000 but not more than 250,000 kilowatt hours of electricity.
  5. A consumer who has an account with a distributor if the consumer,
      1. carries on a business that is a farming business for the purposes of the Farm Registration and Farm Organizations Funding Act, 1993, and
      2. holds a valid registration number assigned under that Act or the consumer’s obligation to file a farming business registration form was waived pursuant to an order made under subsection 22 (6) of that Act.

This RPP Self-Declaration Form is intended only for those consumers that are a prescribed class of customers within the meaning of subsections 3 or 5 of the Regulation listed above.   Prescribed Customers under subsections 1, 2, and 4 are automatically enrolled under RPP without the need to complete this declaration form.








What are the current electricity rates?


Who is the RPP Self-Declaration Form for?

If you are the account holder of a premises where multiple self-contained units are billed against one metered service, you are automatically billed pursuant to the Hourly Ontario Energy Price (HOEP), also known as the Spot Price. By completing the RPP Self-Declaration Form, you will be able to declare the number of separate units that are being billed against one meter and as a result, will be eligible to benefit from the applicable RPP rates.

Similarly, if your account relates to a farming business, you may elect to be billed RPP rates by completing the RPP Self-Declaration Form.

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What is the RPP Self-Declaration Form?

The RPP Self-Declaration Form is used by the account holder to request to be billed on RPP pricing and to declare the number of separate units that are being billed against one meter.

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When should the RPP Self-Declaration Form be submitted?

The RPP Self-Declaration Form should be completed at any time the customer wishes to be billed pursuant to the RPP.

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Will there be any retroactive adjustment to the commodity charge prior to receipt by Toronto Hydro of the completed RPP Self-Declaration?

No, once the form is received, the RPP rate will apply as of the next actual meter read date. There will be no retroactive adjustments to the commodity charges. If the RPP Self-Declaration Form is not completed properly, we will advise you to correct the form and resend it to us.

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If I have more than one account, how many forms should be completed?

If you have more than one qualified account, please complete a separate RPP Self-Declaration Form for each account.

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How do I complete the RPP Self-Declaration Form?

Step 1: Review the RPP eligibility criteria on the RPP Self-Declaration Form and determine if your account qualifies to be billed pursuant to the RPP.

Step 2: Fill in the form by providing all of the required details.

Step 3: Complete the acknowledgement section by signing and dating the form.

Please note that if the RPP Self-Declaration Form is not fully completed, it will not be accepted and will be sent back to you for correction.

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What number can I call to discuss the RPP Self-Declaration Form?

You can call our Customer Care Department and speak with one of our representatives at 416.542.8000 during business hours (8 a.m.  8 p.m.), Monday to Friday.

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How can I send the RPP Self-Declaration Form to Toronto Hydro?

Instructions for submitting are located on the RPP Self-Declaration Form.

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Will you be forwarding the information I complete to anybody else?

With the exception of specific requests from the Ministry of Energy, the Ministry of Finance, the Ontario Energy Board, and/or the Independent Electricity System Operator, Toronto Hydro will not share this information with any other party.

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If I have a store on the ground floor and an apartment on the upper floor billed under one account, do I qualify?

Yes, the apartment would qualify provided it falls under one of the categories listed above.

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What is RPP Pricing?

Customers on RPP are charged a lower rate for a certain amount of electricity consumed per month. When consumption passes that amount, the rate goes up for all additional electricity. The RPP threshold is the first 600 kWh per month in the summer (May 1st to October 31st) and 1000 kWh per month in the winter (November 1st to April 30th), for residential, condominium or apartment building customers, and 750 kilowatt hours (kWh) consumed in any month by general service customers. This threshold will be multiplied by the number of eligible units indicated on the declaration form.

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Is the RPP threshold pro-rated for the days of service in my billing period?

Yes. For residential customers, the block of 600 or 1,000 kWh per unit is for a 30-day period. For general service customers, the block of 750 kWh per unit is also for a 30-day period. To calculate the applicable threshold, divide the block of kWh by 30 days and multiply that amount by the number of days of service in the billing period.

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Can any unused calculated kWh value at the lower rate be carried over to a subsequent billing period?

No. For example, if the apportioned value for a residential account was 600 kWh for one month and you only used 550 kWh over the past 30 days then you would be billed all 550 kWh at the lower rate of 6.8 cents per kWh but you could NOT CARRY OVER the unused 50  kWh to your next billing period.

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What are the current electricity rates?

See current business electricity rates.

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