Customer Service is an important part of the way Toronto Hydro-Electric System Limited does its business. It's our aim to meet and exceed your expectations on every phone call or at every home or business visit.
Use the easy Toronto Hydro-Electric System Limited direct request customer contact form.
Use our online meter reading form.
If your life, or the life of a loved one, depends on electrically-powered medical equipment, please let us know and you will be placed on our registry as needing alternate sources of power in cases of planned power outages.
For the location of underground power lines.
All electrical work, whether you hire an electrician or do it yourself, requires an inspection. Get more information and application forms.
If you see grafitti on Toronto Hydro equipment, let us know and we'll clean it up.
Learn how to prepare an emergency power outage kit for your household, as well as what to do during a power outage
24 hours a day,7 days a weekTo report power outages, lines down or electrical emergencies
Call: 416.542.80008:00 - 4:30pmMonday - FridayIf you know the name or extension of the person you are trying to reach.
14 Carlton StreetToronto, OntarioM5B 1K5Tel: 416.542.3100
Call: 416.542.80008:00am - 4:30pmMonday - FridayIf you have questions about your bill, account, meter, rates or services, or to open or close an account.
Fax: 416.542.3452or 416.542.3429
Email: Use our contact form and we will respond to your e-mail inquiries within three business days.