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Customer Service is an important part of the way Toronto Hydro-Electric System Limited does business. It's our aim to meet and exceed your expectations on every phone call or at every home or business visit.

WHAT DO YOU NEED TO DO TODAY?

 I'm Moving In or Moving Out

 
Sign up for Pre-Authorized Payment

 
Register for Ebills

  • Register for Ebills (you must receive your first paper bill with your account number first)

 
Submit my Meter Reading


Submit a Graffiti Removal Request


Register for the Life Support Notification Program

 

 

I NEED MORE INFORMATION ON...


 

 

CUSTOMER CARE CONTACTS


General Customer Care Inquiries

  • Phone: 416.542.8000 (8:00 a.m. - 4:30 p.m.
    Monday - Friday)
  • Fax: 416-542-3452 or 416-542-3429
  • Email
  • For questions about your bill, account, meter, rates or services, or to open or close an account.

Emergencies & Outages
  • 416.542.8000 (24 hours)
  • To report power outages, lines down or electrical emergencies

Dispute Resolution Process


Ebill Issues