Home > For Home > Customer Care  
 

Customer Service is an important part of the way Toronto Hydro-Electric System Limited does its business. It's our aim to meet and exceed your expectations on every phone call or at every home or business visit.

Online Direct Request

Use the easy Toronto Hydro-Electric System Limited direct request customer contact form.

Submit Your Meter Reading

Use our online meter reading form.

Life Support Notification Program

If your life, or the life of a loved one, depends on electrically-powered medical equipment, please let us know and you will be placed on our registry as needing alternate sources of power in cases of planned power outages.

Call Before You Dig

For the location of underground power lines.

Electrical Inspections

All electrical work, whether you hire an electrician or do it yourself, requires an inspection. Get more information and application forms.

Graffiti Removal Request

If you see grafitti on Toronto Hydro equipment, let us know and we'll clean it up.

Power Outage Tips

Learn how to prepare an emergency power outage kit for your household, as well as what to do during a power outage

 

CUSTOMER CARE CONTACTS


EMERGENCIES
& OUTAGES
Call: 416.542.8000

24 hours a day,
7 days a week

To report power outages, lines down or electrical emergencies


ADMINISTRATION

Call: 416.542.8000
8:00 - 4:30pm
Monday - Friday
If you know the name or extension of the person you are trying to reach.


HEAD OFFICE

14 Carlton Street
Toronto, Ontario
M5B 1K5
Tel: 416.542.3100

GENERAL INQUIRIES

Call: 416.542.8000
8:00am - 4:30pm
Monday - Friday
If you have questions about your bill, account, meter, rates or services, or to open or close an account.

Fax: 416.542.3452
or 416.542.3429

Email: Use our contact form and we will respond to your e-mail inquiries within three business days.