Online Direct Request
Use the easy Toronto Hydro-Electric System Limited direct request customer contact form.
Registering for Ebills
To register for ebills, you must receive your first paper bill with your account number as it appears on the bill in order to successfully register.
Submit Your Meter Reading
Use our online meter reading form.
Life Support Notification Program
If your life, or the life of a loved one, depends on electrically-powered medical equipment, please let us know and you will be placed on our registry as needing alternate sources of power in cases of planned power outages.
Call Before You Dig
For the location of underground power lines.
Tree Maintenance
Learn why it's important to keep trees, vines and other shrubs away from power lines.
Electrical Inspections
All electrical work, whether you hire an electrician or do it yourself, requires an inspection. Get more information and application forms.
Graffiti Removal Request
If you see grafitti on Toronto Hydro equipment, let us know and we'll clean it up.
Power Outage Tips
Learn how to prepare an emergency power outage kit for your household, as well as what to do during a power outage.