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Customer Service is an important part of the way we do business. It's our aim to meet and exceed your expectations on every phone call or at every home or business visit.


Some of our business and residential customers are receiving phone calls that seem to be from Toronto Hydro asking for immediate bill payment. The caller threatens to disconnect your power and asks for payment from a pre-paid card. They then ask you to buy a pre-paid card at a location such as a grocery or drug store, post office or gas station.

This is a scam. Toronto Hydro never asks for this type of payment, and we never threaten to disconnect power immediately. Don’t provide any personal or account information, and do not make any type of payment. Simply hang up.

Report this call to the Canadian Anti-Fraud Centre at 1-888-495-8501 and quote file number 844396. And, please notify Customer Care at 416-542-8000, Monday to Friday from 8 a.m.  8 p.m. If it’s an evening or weekend, call the next business day.

See our available payment options here.


Account Management


 General Customer Care Inquiries

  • Phone: 416-542-8000 (8 a.m.  8 p.m., Monday - Friday)
  • Fax: 416-542-3452 or 416-542-3429
  • Email


  • 416-542-8000 (press 1) (24 hours)
  • Always report electrical emergencies (such as wires down, fire, sagging wire, etc.) immediately.


  • Report an Outage: 416-542-8000 (press 1) or Online
  • Report a Streetlight Out: 416-542-8000 (press 1, then press 4) or Online
  • Report Graffiti: Online

Before you call

Residential main account holders must provide authorization before we can assist anyone who is not listed on an account. To add a secondary account holder, please call Customer Care at 416-542-8000 (press 2), Monday to Friday from 8 a.m.  8 p.m. Read our Privacy Policy.