Conditions of Service
Every electricity distributor in Ontario must have its own "Conditions of Service" document to communicate its operating practices, the types and level of service available to customers within its service area, and its connection policies. Toronto Hydro will provide advance public notice of any changes to its Conditions of Service.
THIS DOCUMENT IS BROKEN DOWN INTO 2 MAIN SECTIONS
General Section
This section contains references to services and requirements that are common to all customer types and covers Rates, Billing, Hours of Work, Emergency Response, etc.
Customer Specific
This section references material specific to respective customer classes and covers Service Entrance Requirements, Power Quality and Available Voltages.
Conditions of Service Reference Documents (updated February 9, 2009)
Please Note: that the conditions of service are subject to change and any subsequent changes will be incorporated with each submission to the Ontario Energy Board.
Note: You need the free Adobe Acrobat Reader to download and read PDF documents.
Comments to the latest revisions to Conditions of Service can be emailed to:
conditionsofservice@torontohydro.com
Or mailed to:
Regulatory Affairs
14 Carlton Street
Toronto, Ontario
M5B 1K5