When a new account is opened an Account Set-up Charge is applied to the first bill. Currently, the charge is $30 and is approved by our regulator, the Ontario Energy Board.
PRE-AUTHORIZED PAYMENT PLAN
Our convenient Pre-Authorized Payment Plan allows your bills to be paid automatically. Once you have enrolled, your payment will be deducted from your bank account. You will continue to receive a bill detailing your account charges and the amount due will automatically be withdrawn on the “Due Date.”
Download the form to apply for the Pre-Authorized Payment Plan now.
SECURITY DEPOSITS
To ensure that consumers receive consistent and equitable treatment, Toronto Hydro has laid out new security deposit guidelines. Customers are required to provide a security deposit. Deposits are held as security to guarantee payment of future charges. To ensure that customers receive consistent and equitable treatment, the security deposit calculation is based on Ontario Energy Board guidelines.
Toronto Hydro will now charge all customers for security deposits based on the following:
- Accounts billed monthly: 2.5 times the amound of an average bill
- Accounts billed every two months; 1.75 times the amount of an average bill
Security Deposits may be waived for residential customers under the following conditions:
- Join our Pre-authorized Payment plan
- One year good payment history* within the last two years (for existing customers)
- Provide a reference letter from another electricity or natural gas utility in Canada indicating good payment history for one year
- At the customer's expense, provide a credit check demonstrating a good credit history
Security Deposits may be waived for commercial customers with a good payment history* as follows:
- <50 kW demand customers: five years
- All other customer classes: seven years
* A good payment history consists of; not more than one Disconnect Notice; not more than one cheque returned du to Non-Sufficient Funds (NSF); and no disconnections.
_____________________________________________________________________________________
_____________________________________________________________________________________