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Are you moving?

New and existing customers can take advantage of our easy-to-use, online move services, available 24 hours a day. Please select an option below to begin your move process. 

1. New Customers 

New Toronto Hydro customers who do not have an account number can set up a new account here.

2. Existing Customers 

Existing Toronto Hydro customer moving within Toronto or moving out can perform a move here.

3. Landlords

Landlords, property owners or property managers wishing to accept or decline continued service at a rental premises in the event a tenant closes their account must complete the Landlord Management Agreement.

Your new tenants can perform their move online by choosing from the New Customers or Existing Customers options above. Alternatively, we have also provided a downloadable Tenant Service Agreement for your convenience.

4. Lawyers & Notaries

Lawyers or notaries representing a new or existing Toronto Hydro customer can perform a move here.



Before you call

Residential main account holders must provide authorization before we can assist anyone who is not listed on an account. To add a secondary account holder, please call Customer Care at 416-542-8000, Monday to Friday from 8 am to 4:30 pm. Read our Privacy Policy.


Resources for new Toronto Hydro Customers

Welcome home! Toronto Hydro has teamed up with the Toronto Real Estate Board (TREB) to make moving easier. Check out our new Homeowners Kit with key information about our programs and services. These resources and forms are also available through your REALTOR®