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The Low-Income Energy Assistance Program (LEAP) was created to help individuals and/or families who are struggling to pay their energy bills. 

LEAP Emergency Financial Assistance is a year-round program developed by the Ontario Energy Board (OEB) to assist low-income customers with their energy bill payments. Toronto Hydro funds LEAP through its rates. The program provides a one-time grant of up to $500 (per year) to eligible customers having difficulty paying 'past due' electricity bills. It is not intended to provide regular or ongoing bill payment assistance.

This grant is available to low-income residents who meet the income qualifications for the program (see below) and who have:

  • Recently received a ‘past due’ Toronto Hydro bill and/or;
  • Recently received a disconnection notice from Toronto Hydro

The following table depicts the LEAP Emergency Financial Assistance eligibility criteria in Toronto, by income bracket and household size: 

LEAP is delivered in Toronto through Neighbourhood Information Post, an assigned social service agency. If you are a Toronto Hydro customer in need of assistance and meet the above criteria; or if you have specific questions about LEAP, please feel free to contact your nearest local access centre: 

Albion Neighbourhood Services
(North Office)
21 Panorama Court
Toronto, ON

Albion Neighbourhood Services - L.A.M.P.
(South Office)
185 Fifth Street
Toronto, ON

Unison Health & Community Services
1651 Keele Street
Toronto, ON 

 Neighbourhood Information Post
269 Gerrard Street East
Toronto, ON 

 COSTI Immigrant Services
(Sheridan Mall)
1700 Wilson Avenue, Suite 114
Toronto, ON 

Thorncliffe Neighbourhood Office 
(Flemingdon Park)
10 Gateway Boulevard, Suite 104
Toronto, ON 

Scarborough Housing Help Centre
2500 Lawrence Avenue East, Suite 204
Toronto, ON 

For more information about LEAP, including frequently asked questions, visit the OEB website

Information on LEAP is also available in different languages, including:

Toronto Hydro also offers the saveONenergy Home Assistance program to help qualified homeowners, tenants and social and/or assisted housing providers improve the energy efficiency of their homes.

This new program can help reduce electricity use, help manage electricity costs and improve home comfort.

Learn more about the Home Assistance program.