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Toronto Hydro's vision is to continuously maximize customer and stakeholder satisfaction by providing safe and reliable service in an environmentally responsible way. We believe that incorporating corporate responsibility into our day-to-day business practices will help us achieve this vision.

 


 

2011 Corporate Responsibility Report

We have self-assessed our 2011 Corporate Responsibility Report to be at a level B+ under the Global Reporting Initiative (GRI) Index.


About this Report 

This report was prepared in accordance with the Sustainability Reporting Guidelines developed by GRI, and includes additional disclosures required by the Electric Utilities Sector Supplement (EUSS). This standard is internationally recognized as the best practice in sustainability reporting. In 2010, Toronto Hydro also applied the B+ level of the GRI G3.1 guidelines.

 We have also integrated several of the core indicators from the ISO Standard 26000: 2010, Guidance for social responsibility, which includes: Protecting consumers’ health and safety; Consumer service, support and complaint dispute resolution; Education and awareness; Education and culture; Employment creation and skills development; Health; and Social investment.

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Our 2011 Indicators

 

 Net Revenues
Revenues minus the cost of purchased power and other,
as reported in Toronto Hydro Corporation’s Audited Consolidated Statement of Income.

Operating Expenses
Operating expenses, as reported in Toronto Hydro Corporation’s Audited Consolidated Statement of Income.

 

 

 Conservation and Demand Management

Total kilowatt-hours and kilowatts saved by customers due to conservation and demand management programs implemented by Toronto Hydro.

Energy Consumption
Includes electricity and natural gas consumed by Toronto Hydro facilities, fuels consumed by our utility vehicles and equipment and line losses per year. It does not include propane or electricity generated from onsite sources such as solar panels.

Greenhouse Gas Emissions
Greenhouse gas emissions (Scope 1 and 2) that Toronto Hydro emits. Emissions are measured in tonnes of CO2e.

Reportable Environmental Spills
Number of reportable spills that Toronto Hydro discharges into the environment as defined by the Ministry of Environment provincial regulations and City of Toronto municipal by-laws.



 

Community Involvement Expenditures
Charitable donations made by Toronto Hydro and our affiliates to community-based organizations, including expenditures and donations. This indicator does not include in-kind contributions. It does include memberships and support activities.

 System Average Interruption Duration Index (SAIDI)
A measure (in hours) of the annual system average interruption duration for customers served, not including major event days. SAIDI represents the quotient obtained by dividing the total customer hours of interruptions longer than one minute by the number of customers served.

System Average Interruption Frequency Index (SAIFI)
A measure of the frequency of service interruptions for customers served, not including major event days. SAIFI represents the quotient obtained by dividing the total number of customer interruptions longer than one minute by the number of customers served.

More Reports


2010 Corporate Responsibility Report
+ Read Report



2009 Corporate Responsibility Report
+ Read Report
 
+View our 2011 Annual Report
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