There are many ways to define 'social responsibility'. For some people, it means offering financial support to those less fortunate; for others, it means maintaining good relations with the local community. For Toronto Hydro, social responsibility is a combination of the two - a way of continuing to forge strong bonds with customers and in the community, and also of
'doing the right thing'.

Social responsibility assured indicators include Community Involvement expenditures which are largely focused on charitable donations made to community based organizations.

Learn more in the Assured Indicators section of the complete report.

In 2010, THESL’s SAIDI was 1.29 hours (77.4 minutes) compared to 1.38 hours (82.6 minutes) in 2009. The 2010 result compared favourably to the 2009 CEA average of 4.20.

Learn more in the SAIDI and SAIFI section of the complete report.

Learn more in the Research and Development section of the complete report.

Learn more in the Customer Issues section of the complete report.

Over the years, Toronto Hydro employees have developed many creative ways to raise money for those in the community who have fallen on hard times. But where their methods may have changed over time, there has always been one constant and that is their unwavering – and growing – generosity.

Learn more in the Community Involvement section of the complete report.