OPERATIONS Improve reliability through sustainable system management and climate change adaptation Strives to: • Keep the lights on • Keep the system safe • Build a grid that supports a modern and growing Toronto INTRODUCTION I TORONTO HYDRO 9 INTRODUCTION MATERIALITY AND STAKEHOLDER ENGAGEMENT OUR CITY OUR PEOPLE OUR ENVIRONMENT GLOSSARY AT A GLANCE Toronto Hydro is engaging in resource and capital-intensive programs to help improve capacity, reliability, safety and quality. The capital program will replace aging assets and accommodate next generation technology to suit the regulatory trends that incent the increased use of distributed generation. Customer Provide value to customers Strives to: • Make the company easy to work with • Help customers conserve energy • Provide innovative tools and technology Toronto Hydro is looking at ways to improve the level of customer satisfaction, whether through education and awareness programs, or interaction with call centre representatives, account managers or over the Internet. Toronto Hydro continues to undertake initiatives and invest in technology and processes to improve the customer experience.
Toronto Hydro CR Report 2016
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