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Toronto Hydro CR Report 2016

OUR ENVIRONMENT Reminder! Change is on the way... All electric utilities in Ontario are moving to monthly billing 12 bills, 12 payments Find out more at torontohydro.com/monthlybilling HOW THIS HELPS YOU Monthly payments can make it easier to manage your budget With a 30-day billing period, you get a more current view of your energy usage so you can make timely changes Most other bills, such as gas and phone, are paid monthly so it’s easier to stay organized Fast. Convenient. Simple. The best way to stay on top of your new monthly payments? Sign up for eBills! @ Easy 24/7 account access, even on the go or when you’re away Reduce paper clutter – no more envelopes or bills to sort and file Securely store and view up to two years of bills online Sign up now at torontohydro.com/ebills Register for Pre-Authorized Payments (PAP) to make paying on time easy Already have PAP? You’ll automatically be switched to monthly payments ®A registered trademark of Toronto Hydro Corporation used under licence. “Toronto Hydro” means Toronto Hydro-Electric System Limited. 86 TORONTO HYDRO I 2016 CORPORATE RESPONSIBILITY REPORT ONLINE PROJECT CHANGE REQUEST APPLICATION (CRA) A web-based solution that replaced the paper-based Change Request process is used by various employees and leaders at Toronto Hydro to process program and project changes. The online CRA enables electronic submission/ initiation, processing, review and approval of a Change Request in a timely manner and eliminates paper consumption over the course of the entire workflow. The application is integrated into Toronto Hydro’s enterprise intranet via the MS SharePoint interface and email application (MS Outlook) for notification and reminder purposes. The direct paper savings associated with the use of CRA are estimated to be approximately 2,500-3,000 sheets of paper per year along with the corresponding reduction in printer ink. Additional paper savings are realized through the use of various multimedia options that replaced the traditional paper-based materials such as job aids, procedure documents, manuals and templates. 12 PAPERLESS BILLING In 2015, the OEB announced that all electricity distributors in Ontario must switch to monthly billing by the end of 2016. Previously Toronto Hydro issued bills every two months. This change will therefore increase the amount of paper used. Toronto Hydro worked strategically to reduce the impact by encouraging customers to sign up for paperless billing through a service called eBills. This was done through incentives, promotions and simplifying the eBill process. As a result, 96,220 customers signed up for paperless billing and saved approximately 865,980 sheets of paper in 2016. DUPLEX PRINTING In May 2016, Toronto Hydro set duplex printing as the default setting for all printers. As a result an estimated 1,385,000 sheets of paper were saved (May – December 2016).


Toronto Hydro CR Report 2016
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