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Toronto Hydro CR Report 2016

OUR PEOPLE TRAINING AND EDUCATION G4-LA9 G4-DMA Management approach to training, education and career development Corresponds with Toronto Hydro’s Material Issue: Training and Education Toronto Hydro believes in lifelong learning and cultivates an environment that fosters continual training and career development inside and outside of Toronto Hydro. Leadership courses, technical training, apprentice training and development opportunities are offered, tailored to individual job requirements. In 2016, more than 55,100 training hours were completed through more than 131 training programs. At Toronto Hydro, employee safety is a core value. Toronto Hydro recognizes the responsibility to provide employees with the skills, equipment, materials, knowledge and leadership required to safely perform their jobs. As such, Toronto Hydro provides ongoing education and training to ensure employee competencies are kept up-to-date. Training Toronto Hydro’s leadership team recognizes it has a responsibility to ensure employees have the necessary tools to perform their jobs competently to protect themselves, co-workers and the public. There are two key performance indicators related to training: 1 2 54 TORONTO HYDRO I 2016 CORPORATE RESPONSIBILITY REPORT TRAINING DAYS Average training days per employee TRAINING COMPLIANCE percentage of training delivered versus total planned Toronto Hydro reports completion of training through dashboards that report the percentage of employees in compliance with each training program based on attendance, participant success rate and whether an attestation has been signed. Employee feedback is measured on training programs through high impact evaluations. Enhancements to training programs are continually considered, evaluated and implemented where possible. Annual training programs are determined by: • Recertification dates of existing training programs • New training needs identified by the organization as a result of legislative changes, audits, incident investigations, and changes to internal practices, procedures and systems • Introduction of new procedures, tools, or equipment


Toronto Hydro CR Report 2016
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