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Toronto Hydro CR Report 2016

INTRODUCTION MATERIALITY AND STAKEHOLDER ENGAGEMENT OUR CITY OUR OUR PEOPLE ENVIRONMENT GLOSSARY AT A GLANCE CUSTOMER SAFETY Management approach to customer health and safety Corresponds with Toronto Hydro’s Material Aspect: Public Safety Public safety has been identified as one of Toronto Hydro’s top 10 corporate risks and as such, is rigorously monitored through the Enterprise Risk Management (ERM) framework and evaluated at all levels of management, including the Board of Directors. Toronto Hydro’s ERM system defines, measures, analyzes and controls the top public safety risk exposures. This framework considers the various safety hazards which include: • Wires down • Fire and explosions • Low wires • Tree canopy contact • Vehicle collisions • Leaning and falling poles • Contact voltage Toronto Hydro manages these risks by establishing improvement targets, and monitoring risk mitigation strategies to ensure that desired results are achieved. Toronto Hydro mitigates risks to customer safety through equipment inspection, replacement and maintenance, employee training, communications programs and reactive and emergency work. This multi-pronged approach allows identification, communication and mitigation of risks to public safety. Much of this work is manifested through the overhead circuit renewal and box construction programs, wood pole inspection and treatment program, and through day-to-day customer communications. Additionally, a vegetation management program is in place to reduce the likelihood of tree canopy contact. Toronto Hydro also continues to use a mobile voltage tracker service to conduct frequent scans on streets across Toronto to mitigate risks of contact voltage. Improving equipment standards to reduce safety risks Toronto Hydro has developed specific construction standards and design practices. New products for use in the distribution system also go through a thorough review and introduction process. The selection process for new products and the development of standards promotes customer health and safety and environmental benefits by mandating the use of approved components and practices. OUR CITY I TORONTO HYDRO 43 G4-DMA


Toronto Hydro CR Report 2016
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