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Toronto Hydro CR Report 2016

INTRODUCTION MATERIALITY AND STAKEHOLDER ENGAGEMENT OUR CITY OUR OUR PEOPLE ENVIRONMENT GLOSSARY AT A GLANCE Grid Emergency Management In recent years, there have been a number of major events that have drawn attention to the emergency preparedness and response practices of electricity distribution utilities. Occurrences include both unplanned incidents (Hurricane Sandy in October 2012, the July 2013 flash flood in west Toronto and the December 2013 ice storm) and planned events (the 2010 G20 Summit and the 2015 Pan Am Games). In response, Toronto Hydro developed a formal Grid Emergency Management program in 2014. The objective of this program is to evaluate best practice for emergency readiness and emergency response, identify gaps in current practices, and address those identified gaps in a programmatic manner. In 2016, the Grid Emergency Management program achieved the following: • Published new emergency management plans • Rostered staff into key emergency roles • Conducted seminars, training and table-top exercises with Senior Management to familiarize them with roles and the organizational approach to emergency management • Engaged front line staff to inform them of the new plans and processes • Developed new tools to support incident management teams In addition, Toronto Hydro remains committed to maintaining a strong corporate governance structure at the executive and senior management levels through an all-hazard emergency management system that includes detailed policies, plans, training and exercises. In 2016, Toronto Hydro refined its business continuity program with a particular focus on IT and disaster recovery planning to respond to cyber and data breach threats. OUR CITY I TORONTO HYDRO 37


Toronto Hydro CR Report 2016
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