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Toronto Hydro CR Report 2016

OUR CITY G4-EU28 G4-EU29 G4-DMA DISASTER/EMERGENCY PLANNING AND RESPONSE Corresponds with Toronto Hydro’s Material Issue: Emergency Preparedness and Response Management approach to disaster planning Toronto is home to some of Canada’s largest financial institutions, government agencies, hospitals, transportation hubs and water distribution and treatment facilities. During emergencies, Toronto Hydro has a responsibility to respond quickly and efficiently to help get the city back up and running as soon and as safely as possible. As such, Toronto Hydro has developed emergency response plans with emergency roles and responsibilities clearly identified for specific employees. Emergency response drills are conducted to ensure employees are prepared in the event of an actual emergency. In addition, Toronto Hydro work centres and radio towers have standby power systems available to ensure the critical infrastructure required to restore power are operational in an emergency. Toronto Hydro is mandated by the IESO to prioritize restoration efforts during emergencies as follows: 1. Critical loads – related to preservation of the bulk system and dictated by the IESO including telecommunications, generation stations, and transmission facilities. 2. Priority loads - Essential services related to the health and safety of Torontonians, which include services like water treatment facilities, hospitals and emergency responders such as police, fire and ambulance. 3. Highest number of customers in the shortest period of time – Large feeders followed by lateral feeders, followed by single service connection. Watch our power restoration video to learn more at youtube.com/torontohydro 36 TORONTO HYDRO I 2016 CORPORATE RESPONSIBILITY REPORT


Toronto Hydro CR Report 2016
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