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Toronto Hydro CR Report 2016

INTRODUCTION MATERIALITY AND STAKEHOLDER ENGAGEMENT OUR CITY OUR OUR PEOPLE ENVIRONMENT GLOSSARY AT A GLANCE Assisting low-income customers Toronto Hydro recognizes the importance of delivering programs to assist this vulnerable segment of the customer base. These programs exist to help ensure that low income customers have access to electricity. OUR CITY I TORONTO HYDRO 31 The Low-Income Energy Assistance Program (LEAP) is a year-round program developed by the OEB to assist low-income customers with their energy bill payments. Toronto Hydro funds LEAP through electricity rates. The program provides a one-time grant of up to $500 (per year) to eligible customers having difficulty paying past due electricity bills. It’s not intended to provide regular or ongoing bill payment assistance. In 2016, 1,726 customers received LEAP funding, which was an increase from the 1,334 customers who received funding in 2015. The Home Assistance Program (HAP) is funded by the IESO and assists homeowners and tenants with managing their energy costs through complimentary energy-efficient retrofits in their homes, such as specific energy-efficient refrigerators, chest freezers, light bulbs, power bars, etc. The goal of the program is to help low-income customers who are unable to pay for the upfront costs of energy-efficiency upgrades. The number of customers who participated in the HAP program decreased from 3,841 customer in 2015 to 1,109 customers in 2016. This reduction in participation was due to a shift in focus from social housing participants to individual participants. The majority of the social housing potential was captured in previous years. Individual homes take more time to complete. However, on average these individual homes yield significantly higher savings per project.


Toronto Hydro CR Report 2016
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