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Toronto Hydro CR Report 2016

INTRODUCTION I TORONTO HYDRO 3 INTRODUCTION MATERIALITY AND STAKEHOLDER ENGAGEMENT OUR CITY OUR PEOPLE OUR ENVIRONMENT GLOSSARY AT A GLANCE Material Issues for Toronto Hydro: Corresponding GRI G4 Aspects Strategy & Analysis, Organizational Profile, Identified Material Aspects and Boundaries, Report Parameters GRI General Standard Disclosures G4-1, G4-3, G4-4, G4-5, G4-6, G4-7, G4-8, G4-9, G4-11, G4-15, EU3, EU4, G4-18, G4-19, G4-20, G4-21, G4-22, G4-23, G4-28, G4-29, G4-30, G4-31, G4-33 Message from the Chair of the Board, and the President and Chief Executive Officer We believe that it’s our responsibility to do our part to build a cleaner, greener and brighter city. We set out to achieve this by providing safe and reliable service in a cost-effective and environmentally responsible manner. Powering a world-class city into the future depends on the work being done today. In 2016, we continued to make improvements to our grid, customer service, emergency preparedness, sustainability initiatives and community outreach. To ensure reliability of service to the residents of Toronto, we made significant investments to renew our aging infrastructure, address reliability and safeguard our system against extreme weather events. We’ve also identified areas in the distribution system that will potentially be impacted by climate change and developed a plan to mitigate the projected impacts. We regularly consult with customers on projects and welcome feedback. We continued to provide our customers with enhanced online tools, more community events and important safety tips. Internally, we took steps to better prepare for emergencies while educating the public on how they can prepare, too. The work we accomplished in 2016 will help pave the way for a brighter Toronto. We’re proud of our progress and we’ll continue to build on our efforts to support the homes and businesses of our city. We’ve worked hard to create an electricity distribution system that’s increasingly innovative in order to provide the highest quality of service to our customers. We’ve been very supportive of new innovation that can help us become a more sustainable organization. In 2016, we effectively implemented state-of-the-art energy storage projects, including community energy storage, pole-mounted energy storage and supported emerging technologies such as Hydrostor, an underwater compressed-air energy storage system. We’re proud of the work Toronto Hydro has done to demonstrate our commitment to sustainability and corporate responsibility. We also understand that we have more work to do moving forward, as the energy industry continues to evolve. We look forward to tackling these challenges while still maintaining excellent customer service for the people we serve. On behalf of the Board of Directors and our management team, we want to thank our customers and stakeholders for their continued support. We also want to thank all of our dedicated employees, who helped us achieve another great year at Toronto Hydro. David McFadden Chair Toronto Hydro Corporation Board of Directors Anthony Haines President and Chief Executive Officer Toronto Hydro Corporation


Toronto Hydro CR Report 2016
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