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Toronto Hydro CR Report 2016

INTRODUCTION MATERIALITY AND STAKEHOLDER ENGAGEMENT OUR CITY OUR OUR PEOPLE ENVIRONMENT GLOSSARY AT A GLANCE Our key stakeholders include: CUSTOMERS – RESIDENTIAL, BUSINESS AND COMMERCIAL CUSTOMERS We communicate with this group regularly through: • Engagement in our CDM programs • Newsletters • Correspondence • Face-to-face meetings • Notifications about neighbourhood construction • Community events COLLEGES AND UNIVERSITIES – including Georgian College and Ryerson University’s Centre for Urban Energy We work with the academic community through: • Sponsorships • Curriculum development • Research projects EMPLOYEES We communicate with this group regularly through: • Training programs • Employee engagement initiatives • Corporate communications channels including bi-annual employee magazine, intranet, bulletins, monthly posters and daily digital signage GOVERNMENT – provincial and federal government bodies such as the IESO, Ministry of Energy We work with this group through a broad base of initiatives, including: • Outreach with Members of Provincial Parliament to advise about riding-specific projects • Support of Ministry of Energy’s policies and initiatives INDUSTRY ASSOCIATIONS – Please see our list of memberships on page 35 We communicate with this group regularly through: • Participation on boards of directors and working committees NON-GOVERNMENT, NOT-FOR-PROFIT AND COMMUNITY ORGANIZATION We work with this group regularly through: • Employee fundraising efforts for charities and not-for-profit organizations within the city • Corporate sponsorships REGULATOR – ONTARIO ENERGY BOARD (OEB) We communicate with this group regularly through: • Active rate filings and other OEB-sponsored proceedings SHAREHOLDER – the City of Toronto is the Corporation’s sole shareholder We communicate with this group regularly through: • Councillor engagement to update them on construction projects and other business taking place in their wards • Collaborating with the city on energy conservation initiatives • Discussion of financial performance and corporate governance based on Shareholder Direction MATERIALITY AND STAKEHOLDER ENGAGEMENT I TORONTO HYDRO 19


Toronto Hydro CR Report 2016
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