INTRODUCTION MATERIALITY AND STAKEHOLDER ENGAGEMENT OUR CITY OUR OUR PEOPLE ENVIRONMENT GLOSSARY AT A GLANCE As part of the first stage, Toronto Hydro selected the stakeholder groups below to engage in this process. These stakeholders were selected based on their influence, impact and responsibility. • City of Toronto (as shareholder) • Industry associations • Employees • Not-for-profit organizations • Peers • Economic partners • Customers • Government • Contractors • Academia • Suppliers To identify issues of importance to stakeholders, the following documents were reviewed as part of the materiality study conducted in 2015; peer sustainability reports, the ISO 26000:2010 standard, the ISO 14001:2004 standard, CEA reports, Electric Power Research Institute’s list of Top 15 Material Issues; the GRI’s Standard Disclosures and Electric Utilities Sector Supplement; and Toronto Hydro’s Strategic Direction 2014. Sixteen sustainability issues were identified and mapped to corresponding GRI G4 aspects (see table below). Stage 2: Prioritization — How material issues were selected for Toronto Hydro During this phase, executives provided feedback on the list of issues and ranked them based on: • Issues’ impact on Toronto Hydro’s business priorities (i.e. business risk and opportunity) • Toronto Hydro’s ability to exert control over each issue Consultations with stakeholders were hosted to gather their input from: eight employee interviews two employee focus groups, bringing together a crosssection of departments 186 online surveys to employees MATERIALITY AND STAKEHOLDER ENGAGEMENT I TORONTO HYDRO 15 18 external stakeholder interviews 1,000 residential and commercial customer telephone and online surveys one social media scan During the consultation, stakeholders were asked to rank the issues based on 1) importance to their organization and 2) importance for Toronto Hydro to address in its sustainability strategy. Additionally, stakeholders identified topics missing from this list. Stakeholders identified qualitative and quantitative data related to Toronto Hydro’s environmental, economic and social performance should be provided as well as a comparison against the performance of peers.
Toronto Hydro CR Report 2016
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