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Toronto Hydro 2014 CR Report_FINAL

BEAT THE HEAT Up to $650 in rebates Up to $650 in rebates Up to $650 in rebates for high-efficiency units for high-efficiency units UPGRADE & SAVE LEARN MORE TORONTO HYDRO 2014 CORPORATE RESPONSIBILITY REPORT 73 INTRODUCTION MATERIALITY AND STAKEHOLDER ENGAGEMENT OUR WORKFORCE SUSTAINABLE BUSINESS AND OPERATIONS OUR ENVIRONMENTAL FOOTPRINT SUPPORTING OUR COMMUNITY GOVERNANCE AND ETHICS HVAC Campaign Big box online ads, English and Chinese In addition to translating communications materials, we also advertise our CDM programs in community papers and in multicultural media outlets across the city. Our Call Centre representatives also have access to an interpreter service to assist customers with language barriers. We’re committed to complying with the Accessibility for Ontarians with Disabilities Act, 2005, SO 2005, c11 and have implemented a variety of tools to better serve customers with accessibility needs. • Website — We offer a third party, complimentary service called Essential Accessibility. This service is available on our website and provides a suite of tools to help make our website more accessible. We offer our energy management tool in high contrast to aid customers with certain visual impairments • Call Centre — We also offer TTY service through our Call Centre for hearing impaired customers • Billing — We provide bills and bill inserts in accessible formats for customers with visual impairments • Electric-powered Life Support Registry — Customers who depend on electrically-powered life support systems can be added to a registry so they are identified as needing alternate sources of power in cases of power outages. This registry is updated annually. Customers are informed of any power outages scheduled by Toronto Hydro so that they can make alternate arrangements to have sufficient back-up power to support their equipment


Toronto Hydro 2014 CR Report_FINAL
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