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Toronto Hydro 2014 CR Report_FINAL

PROVISION OF INFORMATION Toronto is a culturally diverse city. According to Statistics Canada’s 2011 Census, 45% of Toronto residents have a mother tongue other than English or French, and approximately 160 mother tongues have been identified in the Toronto census metropolitan area. Management approach to provision of information Corresponds with Toronto Hydro’s Material Aspect: Communications and Education We recognize that our customer base is culturally diverse and do our best to translate important communications into Toronto’s top 10 languages30. Top 10 languages in the City of Toronto other than English/French CANTONESE RUSSIAN D C S In 2014, we translated our Emergency Preparedness Kit into Chinese, Spanish, Somali, Tamil and Urdu to help educate a broader range of our customer base about the importance of emergency planning. Last year, we also introduced an outage site that is available in a variety of languages. The site aims to provide a one-stop-shop for information during major outages and emergencies. 30 Statistics Canada, 2011 Census. 72 TORONTO HYDRO 2014 CORPORATE RESPONSIBILITY REPORT G 2.7% 2.1% 2% 1.9% 1.5% 1.5% 1.4% 1.3% 1.1% 2.8% OTHER CHINESE IALE T MANDARIN TAMIL SPANISH TAGALO ITALIAN PERSIAN (FARSI)


Toronto Hydro 2014 CR Report_FINAL
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