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Toronto Hydro 2014 CR Report_FINAL

CUSTOMER HEALTH AND SAFETY Customer health and safety is of critical importance to Toronto Hydro. Public safety has been identified as one of Toronto Hydro’s top 10 corporate risks and as such, is rigorously monitored through our ERM framework and evaluated at all levels of management, including our Board of Directors. Management approach to customer health and safety Corresponds with Toronto Hydro’s Material Aspect: Public Safety Toronto Hydro’s ERM system defines, measures, analyzes, and controls the top public safety risk exposures. This framework considers the various safety risks which include: • Wires down • Fire and explosions • Low wires • Tree canopy contact • Vehicle collisions • Leaning and falling poles • Contact voltage We manage these risks by establishing improvement targets, and monitoring risk mitigation strategies to ensure that desired results are achieved.  Toronto Hydro mitigates risks to customer health and safety through our capital investment, maintenance, employee training, reactive/emergency work and communications programs. This multi-pronged approach allows us to identify, communicate and help diminish risks to public safety. Much of this work is manifested through our overhead circuit renewal and box construction programs, wood pole inspection and treatment program, and through day-to-day customer communications. We also continue to use a mobile voltage tracker to conduct frequent scans on streets across Toronto to mitigate risks of contact voltage. Improving equipment standards to help reduce safety risks Our Standards department develops and manages Toronto Hydro’s construction standards and design practices. The department also reviews and introduces new products into the distribution system. The selection of new products and the development of standards promotes customer health and safety by mandating the use of approved components and practices. 68 TORONTO HYDRO 2014 CORPORATE RESPONSIBILITY REPORT


Toronto Hydro 2014 CR Report_FINAL
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