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Toronto Hydro 2014 CR Report_FINAL

TORONTO HYDRO 2014 CORPORATE RESPONSIBILITY REPORT 33 INTRODUCTION MATERIALITY AND STAKEHOLDER ENGAGEMENT OUR WORKFORCE SUSTAINABLE BUSINESS AND OPERATIONS OUR ENVIRONMENTAL FOOTPRINT SUPPORTING OUR COMMUNITY GOVERNANCE AND ETHICS Performance indicators are recorded, tracked and used to develop an index for implementing the Disaster Preparedness System, as well as completed training. We perform semi-annual corporate exercises to test our plans and procedures, and opportunities for improvement are reported to the governance structure. Once senior management and executive management review the findings and recommendations, action items are assigned and tracked at subsequent meetings. Toronto Hydro fully complies with provincial requirements for reviewing and approving emergency plans or activities. We’re mandated by the province to prioritize our restoration efforts during emergencies as follows: 1. Critical loads — related to preservation of the bulk system and dictated by the IESO including telecommunications, generation stations, and transmission facilities. 2. Priority loads — essential services related to the health and safety of Torontonians which include services like water treatment facilities, hospitals and emergency responders such as police, fire and ambulance. 3. Largest number of customers in the shortest period of time — usually achieved by restoring large feeders followed by lateral feeders, followed by single service connection. Watch our power restoration video to learn more at youtube.com/torontohydro Communications channels for unplanned outages Toronto Hydro’s communication protocols vary according to the severity of the event. We inform customers about small scale, unplanned power interruptions through: • Call centre’s interactive voice response system • Outage map on torontohydro.com • Twitter • Media


Toronto Hydro 2014 CR Report_FINAL
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