Page 32

Toronto Hydro 2014 CR Report_FINAL

DISASTER/EMERGENCY PLANNING AND RESPONSE Corresponds with Toronto Hydro’s Material Aspect: Emergency Preparedness and Response We understand the importance of keeping electricity flowing to Torontonians during emergencies and we take the safety of our customers seriously. We believe a rigorous emergency management and business continuity program is critical to serving our stakeholders better. Management approach to disaster planning Much of the activity that supports the province of Ontario, and in some cases, Canada as a whole, takes place here in Toronto — and relies on electricity to function effectively. Toronto is home to some of Canada’s major financial institutions, government agencies, hospitals, transportation hubs and water distribution and treatment facilities. During emergencies, it’s important that Toronto Hydro is able to respond quickly and efficiently to help get the city back up and running as soon as possible. We take an all-hazard approach to emergency management. This means that regardless of the nature or type of hazard, we have one approach to managing the impact of the emergency. To stress-test our all-hazard approach and prepare mitigation activities, we take a risk management approach to identifying and assessing key events, which have the highest likelihood of occurring and the greatest potential impact. We’re in the process of enhancing our Corporate Disaster Preparedness program to help manage emergencies that would threaten Toronto Hydro’s critical functions. Following the 2013 Ice Storm, we created a Grid Emergency Management team dedicated to improving our emergency response processes. Our 2015-2019 CIR rates application also includes a request for funding to further strengthen our decision-making frameworks during emergencies, enhance our scenario analysis and contingency planning capabilities, increase the scope and frequency of disaster preparedness training, and build on our Mutual Aid Agreement frameworks. A governance structure dedicated to the development, validation and approval of emergency plans is made up of all levels of management, including: • Subject matter experts who develop plans and procedures • Senior management who review and align planning across divisions • Executive management who approve disaster preparedness activities 32 TORONTO HYDRO 2014 CORPORATE RESPONSIBILITY REPORT


Toronto Hydro 2014 CR Report_FINAL
To see the actual publication please follow the link above