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Toronto Hydro 2014 CR Report_FINAL

DEMAND-SIDE MANAGEMENT Electricity conservation is an important focus, not only for Toronto Hydro, but for the province of Ontario too. Energy efficiency reduces peak demand and helps reduce the need for investment in new generation, transmission, and distribution systems. Management approach to demand-side management Corresponds with Toronto Hydro’s Material Aspects: Conservation and Demand Management IESO-Contracted8 Province-Wide Conservation and Demand Management (CDM) Programs In 2014, we delivered CDM programs funded by the IESO to the following market segments: • Residential customers (including low-income) • Business customers • Industrial customers The following section provides a detailed description of each of the IESO program initiatives that we offered in 2014 as well as their achievements. For more information about our conservation programs, please visit torontohydro.com/conservation PROGRAM PROGRAM 28 TORONTO HYDRO 2014 CORPORATE RESPONSIBILITY REPORT INVESTMENT MW SAVINGS MWH SAVINGS RESIDENTIAL $12,017,993 12.0 19,269.0 APPLIANCE RETIREMENT PROGRAM — Offered consumers free pick up of old, inefficient refrigerators and freezers that are 20 years and older. $253,417 0.2 1,098.2 APPLIANCE EXCHANGE — Encouraged customers to bring in their old inefficient room air conditioners and dehumidifiers in exchange for coupons/discounts towards the purchase of $56,357 0.1 188.2 new energy efficient equipment. HVAC INCENTIVES — Offered rebates for the replacement of inefficient heating and cooling systems. $401,401 3.0 5,274.8 CONSERVATION INSTANT COUPON BOOKLET — Encouraged households to purchase energy-efficient products by offering coupon discounts. — 0.1 2,008.2 BI-ANNUAL RETAILER EVENTS — Hosted month-long rebate events with participating retailers. $560,656 0.4 6,360.9 RESIDENTIAL AND SMALL COMMERCIAL DEMAND RESPONSE (DR) — Enrolled customers in peaksaver PLUS®, which included the installation of a load control device on central air conditioning units, pool pumps or electric water heaters and/or a free in-home display $7,562,456 7.8 311.3 that provided real-time information about electricity consumption by appliance or device, including its associated cost. RESIDENTIAL NEW CONSTRUCTION — Offered incentives to homebuilders who construct new energy-efficient homes. $24,298 0.0 105.8 HOME ASSISTANCE PROGRAM (HAP) — Offered residents free installation of energy-efficient retrofits such as lighting and appliance upgrades to improve the comfort of their home, increase efficiency, and help them manage electricity costs. $159,408 0.5 3,921.7 8 Formerly the Ontario Power Authority


Toronto Hydro 2014 CR Report_FINAL
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