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Toronto Hydro 2014 CR Report_FINAL

TORONTO HYDRO 2014 CORPORATE RESPONSIBILITY REPORT 17 INTRODUCTION MATERIALITY AND STAKEHOLDER ENGAGEMENT OUR WORKFORCE SUSTAINABLE BUSINESS AND OPERATIONS OUR ENVIRONMENTAL FOOTPRINT SUPPORTING OUR COMMUNITY GOVERNANCE AND ETHICS Our key stakeholders include: CUSTOMERS — Residential, business and commercial customers WE WORK WITH THIS GROUP REGULARLY THROUGH: • Engagement in our CDM programs • Notifications about neighbourhood construction • Print and digital newsletters • Community events • Social media channels COLLEGES AND UNIVERSITIES — Including Georgian College and Ryerson University’s Centre for Urban Energy WE WORK WITH THE ACADEMIC COMMUNITY THROUGH: • Sponsorships • Curriculum development • Research projects EMPLOYEES WE COMMUNICATE WITH THIS GROUP REGULARLY THROUGH: • Safety Meetings • Training programs • Employee engagement initiatives • Corporate communications channels including bi-annual employee magazine, weekly online newsletters, intranet, bulletins, monthly posters and digital signage GOVERNMENT — Provincial and federal government bodies such as the Independent Electricity System Operator (IESO), City of Toronto, Ministry of Energy WE WORK WITH THIS GROUP THROUGH A BROAD BASE OF INITIATIVES, INCLUDING: • Outreach with Members of Provincial Parliament to advise about riding-specific projects or issues of concern • Support of the Ministry of Energy’s policy development work • Facilitation of the IESO market settlement transactions • Meetings with Human Resources Development Canada INDUSTRY ASSOCIATIONS — Please see our list of memberships below WE COMMUNICATE WITH THESE GROUPS REGULARLY THROUGH: • Participation on boards of directors and working committees • Preparation of joint submissions on policy consultations and other proceedings NON-GOVERNMENT, NOT-FOR-PROFIT AND COMMUNITY ORGANIZATIONS WE WORK WITH THESE GROUPS REGULARLY THROUGH: • Employee fundraising efforts for charities and not-for-profit organizations within the city • Corporate sponsorships REGULATOR — OEB WE COMMUNICATE WITH THIS STAKEHOLDER REGULARLY THROUGH: • Rate filings and other regulatory applications • OEB-sponsored policy consultations • Participation in OEB-led expert working groups SHAREHOLDER — The City of Toronto is the Corporation’s sole shareholder WE COMMUNICATE WITH THIS STAKEHOLDER REGULARLY THROUGH: • Councillor engagement to update them on construction projects and other business taking place in their wards • Collaborating with the City on energy conservation initiatives • Updates on financial performance and corporate governance practices Industry memberships We take an active role in a number of recognized industry associations and coalitions to help ensure that the best interests of Toronto Hydro and our customers are advanced to government, consumers groups and other interested parties. We are members of the following associations: • Association of Electrical Utility Safety Professionals • Board of Canadian Registered Safety Professionals • CANSIA — Canadian Solar Industry Association (Technical Committee) • Canadian Electricity Association (CEA) • Centre for Energy Advancement through Technical Innovation (CEATI) • Conservation First Advisory Working Group • Canadian Standards Association (CSA) • Electricity Distributors Association • ESA — Utility Advisory Council • Energy Policy Institute of Canada • IESO formerly Ontario Power Authority (OPA) Working Groups • Infrastructure Health and Safety Association • Institute of Electrical & Electronics Engineers (IEEE) • International Electrotechnical Commission (IEC) • Northeast Power Coordinating Council Inc. • Ontario Smart Grid Forum • Ontario Energy Association


Toronto Hydro 2014 CR Report_FINAL
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