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Toronto Hydro 2012 CR Report

OUR ECONOMIC PERFORMANCE OUR GOVERNANCE, COMPLIANCE AND BUSINESS CONDUCT Toronto Hydro is truly committed to being more productive and efficient. It is inspiring to see how many initiatives we have and how these efforts are making a real difference in the company’s performance. Recent research studies show that Toronto Hydro has one of the best records in safety and attendance in the industry; our productivity is significantly better than average compared to U.S. companies and a peer group of utilities that serve dense urban centres. However, we are always looking for ways to improve. To remain a leader in productivity, we will continue our efforts to provide value to our customers by conducting business in the most efficient way. Alex Bakulev Manager — Event Management and Business Optimization INTRODUCTION OUR SERVICES OUR WORKFORCE OUR ENVIRONMENTal INITIATIVES OUR COMMUNITY OUTREACH “ ” TORONTO HYDRO 2012 corporate respnosibility report 92


Toronto Hydro 2012 CR Report
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