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Toronto Hydro 2012 CR Report

INTRODUCTION OUR SERVICES OUR WORKFORCE OUR ENVIRONMENTal INITIATIVES OUR COMMUNITY OUTREACH OUR ECONOMIC PERFORMANCE OUR GOVERNANCE, COMPLIANCE AND BUSINESS CONDUCT In 2012, we met with more than 140 stakeholders, ranging from developers and suppliers to municipal agencies and environmental groups, to discuss our operations and the state of our assets in an open forum. We are pleased that 99 per cent of stakeholders surveyed following these sessions agreed that Toronto Hydro’s expressed need for investment in infrastructure renewal is well-founded. In 2012, Toronto Hydro launched a Stakeholder Management program to proactively manage the relationships that matter most. Groups and organizations that have interests or influence our ability to achieve strategic objectives are given focused attention. The program uses a process that identifies issues relating to various stakeholders and steps that Toronto Hydro should take to address them. This section highlights some other key engagement initiatives taken over the course of the year. TORONTO HYDRO 2012 corporate respnosibility report 9


Toronto Hydro 2012 CR Report
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