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Toronto Hydro 2012 CR Report

INTRODUCTION OUR SERVICEs OUR WORKFORCE OUR ENVIRONMENTal INITIATIVES OUR COMMUNITY OUTREACH OUR ECONOMIC PERFORMANCE OUR GOVERNANCE, COMPLIANCE AND BUSINESS CONDUCT Achieving ISO 14001 and OHSAS 18001 Certification In 2012, one of our goals was to achieve certification of our integrated Environment, Health and Safety Management System to the international standards ISO 14001 and OHSAS 18001. Through tremendous efforts and commitment by staff at all levels, supported by an organization-wide engagement and communication plan, we successfully completed the required audits and received confirmation of certification in early 2013.     Building an Engaged Workforce 776 employee engagement events were conducted in 2012 which equals about 10 sessions per employee. Last year, we continued our focus on employee outreach and kept staff informed about ongoing business changes through regular communications. Engagement sessions included training seminars kicked-off by senior management, leadership updates, and just-in-time information sessions that provided updates on regulations, safety, operations and customer service. Renewing our Workforce Approximately 650 employees — over 40 per cent of our workforce — will be eligible for retirement over the next 10 years. This group is comprised of highly skilled trades people and professionals. Approximately 60 per cent are in core jobs. They have acquired extensive knowledge of our complex aging distribution system during their careers. TORONTO HYDRO 2012 corporate respnosibility report 53


Toronto Hydro 2012 CR Report
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