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Toronto Hydro 2012 CR Report

INTRODUCTION OUR SERVICES OUR WORKFORCE OUR ENVIRONMENTal INITIATIVES Social Media Growth OUR COMMUNITY OUTREACH OUR ECONOMIC PERFORMANCE OUR GOVERNANCE, COMPLIANCE AND BUSINESS CONDUCT Facebook Fans Twitter Followers Video Views Online Mentions @ torontohydro Getting it right on the first try In 2013, we are focusing our efforts on getting it right the first time. Our Customer Care team is reevaluating our internal processes to identify gaps to improve our first call resolution numbers. TORONTO HYDRO 2012 corporate respnosibility report 51 2012 2011 2,465 2,300 5,149 1,261 20,592 2,185 23,244 8,160


Toronto Hydro 2012 CR Report
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