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Toronto Hydro 2012 CR Report

INTRODUCTION OUR SERVICES OUR WORKFORCE OUR ENVIRONMENTal INITIATIVES OUR COMMUNITY OUTREACH OUR ECONOMIC PERFORMANCE OUR GOVERNANCE, COMPLIANCE AND BUSINESS CONDUCT Customer Care Transactions Call Volume Written Correspondence 617,302 635,586 636,942 612,167 574,243 81,364 103,564 93,831 68,469 36,412 2008 2009 2010 2011 2012 2008 2009 2010 2011 2012 2008 2009 2010 2011 2012 send Emails Online Moves 19,199 15,453 14,328 13,099 11,216 14,906 12,280 9,987 2,092 0 2008 2009 2010 2011 2012 TORONTO HYDRO 2012 corporate respnosibility report 50


Toronto Hydro 2012 CR Report
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