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Toronto Hydro 2012 CR Report

OUR ECONOMIC PERFORMANCE OUR GOVERNANCE, COMPLIANCE AND BUSINESS CONDUCT Our vision is to create a customer-centric organization that provides consistency across all channels. By demonstrating that we are focused on improving service, we are driving operational efficiency, productivity and ultimately, customer satisfaction. Marina Tomasone Customer Experience & Marketing Communications Consultant — Customer Care INTRODUCTION OUR SERVICES OUR WORKFORCE OUR ENVIRONMENTal INITIATIVES OUR COMMUNITY OUTREACH “ ” TORONTO HYDRO 2012 corporate respnosibility report 49


Toronto Hydro 2012 CR Report
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