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Toronto Hydro 2012 CR Report

INTRODUCTION OUR SERVICES OUR WORKFORCE OUR ENVIRONMENTal Quality and Standards We established a new Compliance and Quality team to identify the root causes of equipment failures and quality issues to prevent recurrences, improve system reliability, enhance public and occupational safety, and manage the various risks inherent with equipment defects. In 2012, Toronto Hydro developed a Supplier Quality Manual that outlines our expectations of suppliers’ qualifications, non-conformance reporting and record retention. These expectations will form an integral part of our quality improvement culture by aligning our requirements with suppliers, and drive positive impacts on public and occupational safety. Pet Safety Week Every year, pets suffer preventable injuries from electrical hazards and other dangers outdoors and around the home. In an effort to educate pet owners about common risks that are not always common knowledge, we teamed up with the Toronto Humane Society to create an annual safety campaign for pets during the third week of October. TORONTO HYDRO 2012 corporate respnosibility report 38 VIDEO: Pet Safety Week Launches in Toronto. Toronto Hydro and the Toronto Humane Society joined forces to launch the city’s first annual Pet Safety Week, October 22 — 28. Arm yourself with simple strategies that will keep pets safe year-round. INITIATIVES OUR COMMUNITY OUTREACH OUR ECONOMIC PERFORMANCE OUR GOVERNANCE, COMPLIANCE AND BUSINESS CONDUCT


Toronto Hydro 2012 CR Report
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