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Toronto Hydro 2012 CR Report

INTRODUCTION OUR SERVICES OUR WORKFORCE OUR ENVIRONMENTal INITIATIVES OUR COMMUNITY OUTREACH OUR ECONOMIC PERFORMANCE OUR GOVERNANCE, COMPLIANCE AND BUSINESS CONDUCT Cleaning Up Hurricane Sandy Hurricane Sandy swept through Toronto in late October and was one of the worst storms on record. The high winds and extreme weather made emergency response efforts difficult. In spite of this, it was one of the fastest restoration times in our history. Sandy’s Impact 218,000 CUSTOMERS LOST POWER AND OF THOSE, 65,000 25 MILLIMETRES OF RAIN IN TORONTO 147 CIRCUIT BREAKER OPERATIONS ACROSS 90 FEEDERS 28.19min EXPERIENCED SAIDI IMPACT SUSTAINED OUTAGES 17,000 CALLS INTO OUR INTERACTIVE VOICE RESPONSE SYSTEM TORONTO HYDRO 2012 corporate respnosibility report 34


Toronto Hydro 2012 CR Report
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