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Toronto Hydro 2012 CR Report

INTRODUCTION OUR SERVICES OUR WORKFORCE OUR ENVIRONMENTal The System Control Room Staff in the control room maintain a watchful eye over the grid 24 hours a day, 365 days a year. They are trained to react quickly to outages that occur, and most importantly, keep our crews and the public safe. On any given day, our power system controllers are dispatching crews and managing the electrical load to keep the power flowing to Toronto. 2012 Highlights: Emergency Preparedness Planning Preparing for an emergency requires significant coordination. At Toronto Hydro, we take measures to help ensure we are adequately equipped to respond to emergencies. In 2012, we launched the Corporate Disaster Preparedness Program to build on our emergency planning. We conducted a gap analysis to measure our readiness against industry best practices and are moving to an integrated emergency management and all hazard approach business continuity plan. We have finished the preparation work and are well on our way to completing formal adoption over the next few years. Hurricane Sandy provided us with an opportunity to test aspects of the Corporate Disaster Preparedness Program and we successfully validated the effectiveness of our new Crisis Management Plan. TORONTO HYDRO 2012 corporate respnosibility report 32 VIDEO: Behind-the-Scenes in Toronto Hydro’s Control Room. Control Room Supervisor, Susan Moher, explains what happens in the control room to keep the lights on in Toronto, and why women should consider following in her career footsteps. INITIATIVES OUR COMMUNITY OUTREACH OUR ECONOMIC PERFORMANCE OUR GOVERNANCE, COMPLIANCE AND BUSINESS CONDUCT We responded to 1,202 police, fire and ambulance calls. We handled more than 61,500 power outage calls.


Toronto Hydro 2012 CR Report
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