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Toronto Hydro 2012 CR Report

OUR ECONOMIC PERFORMANCE OUR GOVERNANCE, COMPLIANCE AND BUSINESS CONDUCT Hurricane Sandy was the largest storm event since 2000 and enabled staff to show how well they operate in an emergency. The use of new emergency management processes and tools enable the planning and priorities of work, helping to improve restoration times to customers. These new processes and tools also allow for day-to-day improvements, as they help us better understand system conditions, and determine the resources able to respond in the control centre. Lucas Millmore Director — Distribution Grid Operations INTRODUCTION OUR SERVICES OUR WORKFORCE OUR ENVIRONMENTal INITIATIVES OUR COMMUNITY OUTREACH “ ” TORONTO HYDRO 2012 corporate respnosibility report 31


Toronto Hydro 2012 CR Report
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