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Toronto Hydro 2012 CR Report

25 Our Corporate Responsibility Philosophy (continued) Our business strategy is founded upon the following four pillars: People We strive to foster a fully engaged, safe and healthy workforce that meets the changing requirements of our business. Our promise • Provide a healthy and safe workplace • Develop a skilled and knowledgeable workforce • Keep our workforce engaged and productive After successfully completing Stage 1 and 2 audits in 2012, we received certification for our integrated environmental, and occupational health and safety management system to ISO 14001 and OHSAS 18001 in early 2013. Our environment, health and safety management system will add rigour around our goal setting and tracking processes. TORONTO HYDRO 2012 corporate responsibility report Operations We work to improve reliability though optimal and sustainable system management. Our promise • Keep the lights on • Keep our system safe • Build a grid that supports a modern city in an environmentally responsible manner • Maintain above- average productivity Financial We aim to meet the financial objectives of our shareholder, the City of Toronto. Our promise • Provide a fair return to our shareholder • Continue to increase shareholder value Customer Our goal is to provide value for money. Our promise • Provide long-term value for rate payers • Make it easy to work with us • Help customers conserve energy • Provide customers with tools and technology INTRODUCTION OUR SERVICES OUR WORKFORCE OUR ENVIRONMENTal INITIATIVES OUR COMMUNITY OUTREACH OUR ECONOMIC PERFORMANCE OUR GOVERNANCE, COMPLIANCE AND BUSINESS CONDUCT $


Toronto Hydro 2012 CR Report
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