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Toronto Hydro 2012 CR Report

INTRODUCTION OUR SERVICES OUR WORKFORCE OUR ENVIRONMENTal INITIATIVES OUR COMMUNITY OUTREACH OUR ECONOMIC PERFORMANCE OUR GOVERNANCE, COMPLIANCE AND BUSINESS CONDUCT 2012 Corporate Responsibility Performance Indicators Economic 1) N et Revenues Revenue minus the cost of purchased power, as reported in Toronto Hydro Corporation’s Audited C onsolidated Financial Statements. 2) Operating Expenses Operating expenses, as reported in Toronto Hydro Corporation’s Audited Consolidated Financial Statements. Environmental 1) C onservation and Demand Management (CDM) Total kilowatt-hours and kilowatts saved by customers as a result of CDM programs implemented by Toronto Hydro. 2) Energy Consumption I ncludes electricity and natural gas consumed by Toronto Hydro facilities (stations excluded), fuels consumed by our utility vehicles and equipment (such as generators and cable trailers) and line losses per year. It does not include propane use or electricity generated from onsite sources such as solar panels. 3) Greenhouse Gas Emissions Greenhouse gas emissions from Scope 1 and Scope 2 definitions outlined by the Greenhouse Gas Protocol. E missions are measured in tonnes of carbon dioxide equivalent (CO2e). 4) Reportable Environmental Spills Number of reportable spills that Toronto Hydro discharged into the environment as defined by Environment C anada, the Ministry of Environment provincial regulations and City of Toronto municipal by-laws. Social 1) C ommunity Involvement Expenditures E xpenditures made by Toronto Hydro Corporation and our affiliates to community-based organizations. This indicator does not include in-kind contributions. It does include support activities. 2) System Average Interruption Duration Index (SAI DI) A measure (in hours) of the annual system average interruption duration for customers served, not including major event days, as defined by the Institute of Electrical and Electronic Engineers Inc. SAI DI represents the quotient obtained by dividing the total customer hours of interruptions longer than one minute by the number of customers served. 3) S ystem Average Interruption Frequency Index (SAI FI) A measure of the frequency of service interruptions for customers served, not including major event days. SAI FI represents the quotient obtained by dividing the total number of customer interruptions longer than one minute by the number of customers served. $ TORONTO HYDRO 2012 corporate respnosibility report 23


Toronto Hydro 2012 CR Report
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