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Toronto Hydro 2012 CR Report

next page > Global Reporting Initiative (GRI) – Index (continued)J STANDARD DISCLOSURES PART III: Performance Indicators Social: Product Responsibility Performance Indicators – TORONTO HYDRO 2012 corporate responsibility report Description Cross-reference/Direct answer (to the appropriate section in this report) Customer Health and Safety EU25 Number of injuries and fatalities to the public involving company assets, including legal judgments, settlements and pending legal cases of diseases AIF Product and Service Labeling PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction Pg. 47,48, 50, 51 Marketing Communications PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship Comment: Toronto Hydro is actively involved as a member in the Canadian Marketing Association, the Canadian Public Relations Society and the International Association of Business Communicators - all of which have codes of ethics for corporate and marketing communications Compliance PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services AIF Access EU28 Power outage frequency Pg 29, 30 EU29 Average power outage duration Pg 29, 30 Legend: Core Indicator for EUSS /Electric Utility Degree of compliance with GRI Standard Disclosures: Standard disclosure fully covered Standard disclosure partially covered Standard disclosure not covered


Toronto Hydro 2012 CR Report
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