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Toronto Hydro 2012 CR Report

INTRODUCTION OUR SERVICES OUR WORKFORCE OUR ENVIRONMENTal Customers INITIATIVES OUR COMMUNITY OUTREACH OUR ECONOMIC PERFORMANCE OUR GOVERNANCE, COMPLIANCE AND BUSINESS CONDUCT Created the Toronto Hydro Talks website to inform customers about regulatory affairs, industry news and the state of Toronto Hydro’s electricity grid. Launched our key accounts program to provide large industrial customers with a single point of contact to meet their unique business requirements, including after-hours outage support. Hosted three information sessions for commercial, institutional and industrial business customers to promote technologies applicable for incentives with 130 customers in attendance. Embedded energy managers directly in large customer facilities to help them identify and execute CDM project opportunities. Launched a new Applicant Representative Initiative for channel partners to help business customers apply for incentives. Over 200 partners enrolled in the program with a 30 per cent increase in application volume. Produced six customer newsletters: three issues of eConnect, our online publication, and three issues of our print newsletter, Bright Ideas™. Participated in 21 community events to promote CDM programs — interacting with more than 7,000 Torontonians. TORONTO HYDRO 2012 corporate respnosibility report 11


Toronto Hydro 2012 CR Report
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