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Toronto Hydro 2012 CR Report

next page > Global Reporting Initiative (GRI) – Index (continued)F STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs) G3.1 EUSS DMAs – TORONTO HYDRO 2012 corporate responsibility report Description Cross-reference/Direct answer (to the appropriate section in this report) DMA SO Disclosure on Management Approach SO Aspects Local communities Pg. 19, 57, 66, 77, 81, 82, 84, 85, 87 Corruption Pg. 95 Public policy Pg. 16 Comment: Toronto Hydro does not contribute to political parties. Toronto Hydro does participate in public policy development through the Energy Policy Institute of Canada Anti-competitive behaviour Comment: As a regulated utility, our rates and charges are set by an Order by the Regulator (Ontario Energy Board) Not applicable Compliance AIF EU19 Stakeholder participation in the decision making process related to energy planning and infrastructure development poweruptoronto.ca Pg. 4, 8, 9, 10, 11, 12 EU20 Approach to managing the impacts of displacement Comment: Toronto Hydro’s operations do not result in the expropriation of land Not applicable EU21 Contingency planning measures, disaster/emergency management plan and training programs, and recovery/restoration plans Pg.32 DMA PR Disclosure on Management Approach PR Aspects Customer health and safety Pg. 36, 37, 38 Product and service labelling Not applicable Marketing communications Pg. 10, 11, 41 Customer privacy Comment: Toronto Hydro is fully compliant to applicable Provincial and Federal Privacy laws Compliance AIF EU23 Programs, including those in partnership with government, to improve or maintain access to electricity and customer support services. Pg. 85 EU24 Practices to address language, cultural, low literacy and disability related barriers to accessing and safely using electricity and customer support services Comment: Toronto Hydro’s customer service representatives have access to interpreters who speak more than 100 languages. This service is helping us to effectively communicate with customers.


Toronto Hydro 2012 CR Report
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