IT'S EASY TO WORK WITH US
Toronto Hydro will take care of everything. We offer a complete service for the supply and installation of individual suite meters at no cost to the condominium board. We will meet with your board and then provide the assessment, system design, full installation and all necessary project management. Post-installation we can host owner seminars outlining our full customer service support.
It's reassuring to work with the leader:
- We are the established experts in the field.
- We are regulated by the Ontario Energy Board.
- Condo owners will receive the same level of service as our other 687,000 customers.
- We have been in business for nearly 100 years. The City of Toronto is our marjority shareholder.
YOUR SUITE OWNERS GET REGULATED ELECTRICAL RATES
It's important to know that all charges on a Toronto Hydro bill are regulated by the Ontario Energy Board. Suite owners still have the option of working with the retailer of their choice.
As direct customers of Toronto Hydro, they'll be able to take advantage of popular energy conservation programs, many of which include incentives.
SUITE METERED UNITS WORK WITH TIME-OF-USE PRICING
All suite-metered units have smart meters that work with TOU pricing. This pricing structure will offer further incentive to owners to control their electricity use, and to time-shift use whenever possible. Doing laundry and using the dishwasher in the evenings or on weekends are two obvious examples for taking advantage of Time-of-Use pricing. Learn more about Time-of-Use rates here.
YOUR TORONTO HYDRO ADVANTAGE
Toronto Hydro will:
- Provide and arrange for installation of one meter point per condominium suite, at no cost* to the suite owner, condominium corporation.
- Establish each condominium unit owner as a Toronto Hydro customer.
- Perform all account management activities, including meter reading, billing, meter maintenance, collection, and reconnect/disconnect activities.
* Pending site review
OUR BILL IS CLEAR AND UNDERSTANDABLE
The Toronto Hydro bill is a good example of the quality of communications we deliver to our customers. It has a clear layout and has been researched for customer acceptance.
It outlines the various components that go into the charges for electricity and breaks out taxes and any other service charges. It also shows historical use, which allows customers to make comparisons over similar time periods. This encourages efficient use of electricity.
RESPONSIBILITIES OF THE CONDO BOARD
- Agree on behalf of each suite/unit owner that Toronto Hydro will be the meter service provider.
- Permit meter installation at service connection points recommended by Toronto Hydro or its subcontractors.
- Be responsible for any onsite upgrades required to accommodate the new metering equipment.
- Arrange access for Toronto Hydro personnel to carry out any required maintenance or service activities.
Questions or Comments