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Do you need to temporarily disconnect your power supply? We will disconnect your power supply from Toronto Hydro’s system, and isolate it from our electrical sources for a short period of time. Simply follow these steps:

STEP 1: Submit your service request

  • Complete the application form and Temporary Service Disconnection Form and send to customerrequest@torontohydro.com or call us at 416.542.2533 between the hours of 8 a.m. – 4 p.m., Monday to Friday to start the service request process. Please have the following information handy:
  • Contact name, address and telephone number(s)
  • Contractor and/or agent contact information (if one is working on your behalf)
  • Address of the property requiring service, including postal code
  • Service and request details

STEP 2: Toronto Hydro site visit

  • Within 5 business days of submitting your request, a Toronto Hydro representative will contact you to review the details and schedule a site visit, if required.
  • Following the site inspection, our representative will provide you or your agent/contractor with instructions and payment details, if required.

STEP 3: Preparing for temporary service disconnect

  • A Toronto Hydro representative will contact you to schedule your temporary same day service disconnect/reconnect.
  • If payment is required, it must be submitted in full to Toronto Hydro before scheduling the appointment.
  • Payments are accepted by cheque only at 500 Commissioners Street (Miscellaneous Accounts Receiveable Department) from 8 a.m. – 4 p.m. weekdays, or at the drop off box after hours.
  • You must contact the Electrical Safety Authority (ESA) at 1.877.372.7233 to perform a safety inspection for the day of your appointment. (Please note: an ESA inspection is required for any home improvements that involve modifications to your electrical service.)


STEP 4: Temporary disconnect/reconnect of power

  • On your scheduled service day, Toronto Hydro crews will temporarily disconnect and reconnect your electrical service, as requested.
  • Please note that if ESA inspection is required for electrical work Toronto Hydro WILL NOT reconnect your service without your ESA Connection Authorization.

Application Form
Temporary Service Disconnection Form 

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