STEP 1: Submit your service request

• Complete the application form and Temporary Service Disconnection Form and send to customerrequest@torontohydro.com or call us at 416.542.2533 between the hours of 8 a.m. – 4 p.m., Monday to Friday to start the service request process. Please have the following information handy:
• Contact name, address and telephone number(s)
• Contractor and/or agent contact information (if one is working on your behalf)
• Address of the property requiring service, including postal code
• Service and request details
• Once your application is complete, we will give you a Service Order Number.
  

STEP 3: Preparing for temporary service disconnect

• A Toronto Hydro representative will contact you to schedule your temporary same day service disconnect/reconnect.
• If payment is required, it must be submitted in full to Toronto Hydro before scheduling the appointment.
• Payments are accepted by cheque only from 8 a.m. – 4 p.m. weekdays at Toronto Hydro’s offices at 601 Milner Avenue or 6 Monogram Place.
• You must contact the Electrical Safety Authority (ESA) at 1.877.372.7233 to perform a safety inspection for the day of your appointment. (Please note: an ESA inspection is required for any home improvements that involve modifications to your electrical service.)
  

STEP 4: Temporary disconnect/reconnect of power

• On your scheduled service day, Toronto Hydro crews will temporarily disconnect and reconnect your electrical service, as requested.
• Please note that if ESA inspection is required for electrical work Toronto Hydro WILL NOT reconnect your service without your ESA Connection Authorization.