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Do you need to temporarily disconnect your power supply? We will disconnect your power supply from Toronto Hydro’s system, and isolate it from our electrical sources for a short period of time. Simply follow these steps:
 

STEP 1: Submit your service request

  • Complete the application form and Temporary Service Disconnection Form and send to customerrequest@torontohydro.com or call us at 416.542.2533 between the hours of 8 a.m. – 4 p.m., Monday to Friday to start the service request process. Please have the following information handy:
  • Contact name, address and telephone number(s)
  • Contractor and/or agent contact information (if one is working on your behalf)
  • Address of the property requiring service, including postal code
  • Service and request details



STEP 2: Toronto Hydro site visit

  • Within 5 business days of submitting your request, a Toronto Hydro representative will contact you to review the details and schedule a site visit, if required.
  • Following the site inspection, our representative will provide you or your agent/contractor with instructions and payment details, if required.


STEP 3: Preparing for temporary service disconnect

  • A Toronto Hydro representative will contact you to schedule your temporary same day service disconnect/reconnect.
  • If payment is required, it must be submitted in full to Toronto Hydro before scheduling the appointment.
  • Payments are accepted by cheque only at 500 Commissioners Street (Miscellaneous Accounts Receiveable Department) from 8 a.m. – 4 p.m. weekdays, or at the drop off box after hours.
  • You must contact the Electrical Safety Authority (ESA) at 1.877.372.7233 to perform a safety inspection for the day of your appointment. (Please note: an ESA inspection is required for any home improvements that involve modifications to your electrical service.)


 

STEP 4: Temporary disconnect/reconnect of power

  • On your scheduled service day, Toronto Hydro crews will temporarily disconnect and reconnect your electrical service, as requested.
  • Please note that if ESA inspection is required for electrical work Toronto Hydro WILL NOT reconnect your service without your ESA Connection Authorization.

DOWNLOAD
Application Form
Temporary Service Disconnection Form 
 

QUESTIONS?
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ELECTRICAL INSPECTION IS MANDATORY

Schedule an inpection The Electrical Safety Authority.


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