Relocation - two men on a construction site

If Toronto Hydro infrastructure, such as a hydro pole, is in conflict with your design or site plan, you may submit a request for this asset to be relocated

Who can apply?

When a project's design cannot accommodate existing infrastructure, or does not maintain standard clearances and customer connections, Toronto Hydro's External Demand Planning and Coordination department will consider relocation requests from:

  • Governmental Agencies (e.g., City of Toronto, Ministry of Transportation of Ontario).
  • Public Sector Agencies (e.g., Toronto Transit Commission, Metrolinx, Waterfront Ontario).
  • Privately Held Companies (e.g., any company or corporation owned by a non-governmental organization).

How long does Relocation take?

When Relocation work is completed by Toronto Hydro, it usually takes between 12 and 18 months to complete, after customer's purchase order or certified cheque have been received.

When Relocation work is completed by a contractor, the timing varies based on the contractor's schedule.

Process

The relocation work will be completed by Toronto Hydro if the customer requested completion date is considered feasible by Toronto Hydro. In the event that the relocation request is complex, or Toronto Hydro is unable to meet the customer requested completion date, the customer will be given an option to schedule and execute the relocation design and/or construction using Toronto Hydro's approved contractors. In order to do so, the customer will be asked to enter into a Coordination Agreement with Toronto Hydro. More detailed descriptions of the processes are provided below.

Project completed by Toronto Hydro's resources

Step 1: Submit Application

  • Complete the Relocation Application Form and email it to utility.relocations@torontohydro.com
  • Attach any relevant drawings of the proposal. Clearly indicate conflicting assets and limits of construction.
  • Please include the following information:
    • Project sponsor's contact name, address and telephone number(s);
    • Contractor and/or agent contact information (if one is working on your behalf); and
    • Project details and proposed timeline.

Step 2: Toronto Hydro Confirmation & Evaluation

  • Toronto Hydro will contact you to discuss your project and confirm the scope of the relocation work.

Step 3: Request Pre-payment from Customer

  • Toronto Hydro will request pre-payment in order to proceed with the project.

Step 4: Submit Pre-payment

  • Please forward the quoted pre-payment amount in the form of a cheque, cash or purchase order (“PO”).

Step 5: Collect Additional Information

  • A meeting or site visit may be scheduled if deemed necessary.

Step 6: Design and Construction Completed by Toronto Hydro Resources

  • Once the applicant’s purchase order or certified cheque have been received, Toronto Hydro will schedule the detailed design and construction.
  • After this point of time, Toronto Hydro is usually able to complete the relocation work within 12 to 18 months.
  • The applicant will be periodically informed of progress.

Toronto Hydro may change any part of this process at its sole discretion.

Project executed under a Coordination Agreement

Diagram describing the most typical type of Coordination Agreement

Step 1: Submit Application

  • Complete the Relocation Application Form and email it to utility.relocations@torontohydro.com
  • Attach any relevant drawings of your proposal. Clearly indicate conflicting assets and limitations on construction.
  • Please include the following information:
    • Project sponsor's contact name, address and telephone number(s);
    • Contractor and/or agent contact information (if one is working on your behalf); and
    • Project details and proposed timeline.

Step 2: Toronto Hydro Confirmation & Evaluation

  • Toronto Hydro will contact you to discuss your project and confirm the scope of the relocation work.

Step 3: Request Pre-payment from Customer

  • Toronto Hydro will request pre-payment amount in order to proceed with the project.

Step 4: Submit Pre-payment

  • Please forward the quoted pre-payment amount in the form of a cheque, cash or purchase order (“PO”).

Step 5: Collect Additional Information

  • A meeting or site visit may be scheduled if deemed necessary to determine if a Coordination Agreement (“CA”) if necessary1.

Step 6: Issue Pre-CA Checklist

  • If Toronto Hydro determines that a Coordination Agreement is necessary to complete the project within the given timeline, you will receive a pre-CA checklist from Toronto Hydro, indicating all deliverables required throughout the project.

Step 7: Send Confirmation Email

Step 8: Provide Coordination Agreement

  • Within 30 days of receiving your confirmation email, Toronto Hydro will prepare and issue a Coordination Agreement.

Step 9: Provide Signed CA and All Specified Deliverables

  • Please sign the Coordination Agreement and return to Toronto Hydro with all other specified deliverables attached as per the Coordination Agreement.

Step 10: Sign Coordination Agreement and Return to Toronto Hydro

  • Upon receipt of all satisfactory deliverables, Toronto Hydro will sign the Coordination Agreement and provide a copy for the Customer's records.

Step 11: Hire Approved Contractor

  • You may only hire approved contractor(s) that are on the list of Approved Contractors in the Coordination Agreement.
  • Toronto Hydro will schedule a mandatory kick-off meeting with the applicant; the hired Approved Contractor must be present at this meeting as per the Coordination Agreement.

Step 12: Provide Design for Toronto Hydro Approval

  • Refer to the Coordination Agreement for the four stages of design review.

Step 13: Provide Signed Approval of Design

  • Construction may commence once Toronto Hydro has signed off on all relevant designs and all necessary permits have been attained.

Step 14: Conduct Inspection

  • Toronto Hydro will audit and inspect all construction work done by the contractor and determine whether it is acceptable to Toronto Hydro as per the Coordination Agreement schedules.

Step 15: Submit As-Builts and Warranties

  • Upon completion and acceptance of the Utility Work, provide to Toronto Hydro complete as-built drawings and warranties as specified in the Coordination Agreement.

Step 16: Settle All Payments

  • After the as-builts and warranties are received, Toronto Hydro will invoice the applicant to settle all the financial accounts for the project.

Toronto Hydro may change any part of this process at its sole discretion.

Frequently asked questions

  1. How long will it take for my relocation request to be completed?
    • When Relocation work is completed by Toronto Hydro, it usually takes between 12 and 18 months to complete, after customer's purchase order or certified cheque have been received.
    • When Relocation work is completed by a contractor, the timing varies based on the contractor's schedule.
  2. How much will the relocation cost?
    • The cost is dependent on the size of the project and how much infrastructure you have requested to be relocated.
  3. Am I required to submit a Toronto Public Utilities Coordinating Committee (TPUCC) circulation prior to submitting a relocation request?
    • You are not required to submit a TPUCC circulation. However, it may be beneficial for identifying possible conflicts and which assets are required to be relocated.
  4. In addition to Toronto Hydro plants to be relocated, I will require additional power after construction is complete. Is this the correct group to contact?
  5. What is a 'Coordination Agreement?'
    • A Coordination Agreement (CA) is a legal document that allows the customer to complete the relocation or support-in-place work using one of Toronto Hydro's approved contractors.
    • There are four different types of Coordination Agreement:
      • Design executed by external resources.
      • Construction executed by external resources.
      • Support-in-place executed by external resources.
      • Design & Construction executed by external resources.
    • Agreement selection is done on a case by case basis. Toronto Hydro will assess the relocation request and timelines in order to determine the best option