Customer Care is an important part of the way Toronto Hydro-Electric System Limited does its business. It's our aim to meet and exceed your expectations on every phone call or at every home or business visit.
Important: Toronto Hydro is warning its customers of a telephone scam from people claiming to be from our collection and billing department.
The calls are being made from a 1-800 number and customers are being threatened with a disconnection of electricity if they do not immediately provide payment in the form of a pre-paid debit card or wire transfer. Toronto Hydro does not ask for a pre-paid credit card payment or wire transfer in overdue account situations, nor does our Customer Care department have a 1-800 number.
Report any suspicious calls to Canadian Anti-Fraud Centre immediately, at 1-888-495-8501 and quote file number 844396.