New Eligibility!

NEW: Big Savings for Big Users

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rate plan?

Global Adjustment Class A Eligibility

The global adjustment charge covers the cost of generating adequate electricity for the province through conventional and renewable sources – ensuring we have enough electricity supply for the long term. All Ontario electricity customers pay the global adjustment (even if it is not listed on the bill).

Most mid-sized and large businesses currently pay the global adjustment based on the volume of electricity they consume each month – "Class B" customers.

Effective January 1, 2017, the Government of Ontario expanded Class A eligibility. Class B customers who have peak demands greater than 1 MW will now have the opportunity to opt-in to Class A billing. If you choose to be billed as Class A, your global adjustment charge will be based on your percentage contribution to the top five peak Ontario demand hours over a 12-month period.

This means that as a Class A customer, if you use peak demand avoidance strategies, such as shifting consumption to off-peak hours, you can reduce the amount of global adjustment you pay.

Understanding what class your business falls into will help you determine how much of your monthly payment is being allocated to global adjustment initiatives and whether opting-in to Class A billing makes sense for you.

Contact your Key Account Representative to find out if Class A is right for you.


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Annual incentives

Already invested in energy-efficient technology and optimized all of your key systems? Your next step is OPsaver, a data-driven, whole-building approach to controlling energy costs.

Operational savings up to 20% are common, and we provide all the tools, resources and expertise to help.

Find out if your building’s eligible here.

Multiple sites?
One easy incentive.

Now you can submit a single application for multiple properties and implement energy-efficient upgrade projects all under one umbrella, rather than managing them separately. Plus, you can qualify for multi-year performance incentives.

Learn if Energy Performance Program is a good fit for your organization here.

Not sure which program is right for you?

Contact your key account representative or call our business hotline at 416-542-3388.

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Temporary disconnections

Remember: Isolate the power to stay safe!

To work safely on your property or electrical assets, you may need to request an isolation, also known as a temporary service disconnection from Toronto Hydro. This temporarily stops electricity from travelling to your location so that the work environment is safe.

Customers are responsible for paying for the additional services Toronto Hydro provides, including customer-requested isolations.

To schedule an isolation, please call 416-542-3564 (for isolations in North York, Scarborough, Etobicoke, York or East York) or 416-542-3567 (for isolations in Toronto).

For more information, please visit

CHP icon Hot Topic

Meet the Energy Expert

Keys to Combined Heat & Power (CHP) Success

Are you facing upgrading boilers or backup generators? Or maybe you’ve been hearing a lot lately about the high efficiency and reliability of a Combined Heat and Power system?

With significant incentives available and an expected lifespan in excess of 20 years, a CHP system may be a smart choice for you.

Our expert, Justin MacDonald, highlights the keys to successful CHP implementation.

Justin MacDonald

Justin MacDonald,

P.Eng., CEM

Justin has worked in the energy management sector for the past 6 years, primarily in developing and implementing energy conservation projects across the industrial and institutional sectors.

As a Project Consultant with Toronto Hydro, Justin oversees the Process and Systems Upgrade Program – which includes Combined Heat and Power projects, the Embedded Energy Manager program, and funding for engineering studies. Prior to joining Toronto Hydro, Justin provided consulting engineering services that included detailed energy analysis, project management, and turn-key project implementation.

Read More

  1. Free CHP Calculator

    With Enbridge's CHP Calculator, we can determine the potential energy efficiency, energy cost savings and payback period for implementing a CHP system at your facility. Simply provide your consent, and an Energy Expert will run the numbers at no cost to you.

    We’ll walk you through our findings and answer any questions you may have. With a quick, one-week turnaround for the summary report, you’ll get the rough numbers you need to move forward.

    A site visit is also available.

  2. Available incentives

    There are three incentives available for CHP projects: up to 40% of eligible project costs, up to $200/MWh of annual savings or a one-year payback (the lesser of the three). Prior to beginning construction, preliminary and detailed engineering studies are required; incentive funding for study costs also covers up to 80%.

  3. Bringing stakeholders together

    Building a successful CHP project is a real team effort, involving multiple stakeholder groups.

    That’s where a Toronto Hydro Energy Expert can assist by making you aware of the approvals and processes required to connect to the grid, connect to the gas distribution system and comply with Ministry of the Environment and Climate Change regulations.

  4. Expected timelines

    A typical CHP project takes 1.5 years from initial calculation to completion. The first phase of the project involves completing the required engineering studies, which takes about two months. The second phase is applying to the IESO for capital incentives, also typically a two-month timeframe. The third phase involves the construction of the system, about six to eight months from breaking ground to up-and-running.

Who are the best candidates for CHP?

A CHP system should be considered for new builds or retrofits of:

  • Industrial plants with process heat loads
  • Universities
  • Hospitals and healthcare facilities
  • Laboratories
  • Data centres
  • High-rise condominiums and apartments with pools

Contact Justin MacDonald today

Want to get started, or get answers to your questions?

Program Updates

Program and News Updates

Important changes to eligible Retrofit Program measures

Recently, ENERGY STAR® and Design Light Consortium (DLC) updated their certification requirements for some lamps, fixtures and retrofit kits, removing some products from the qualified product listings. After May 30, 2017, products that no longer meet the standards will not be eligible for Save on Energy incentives. If your projects include these products, be sure to submit your application before the May 30, 2017 deadline to qualify for incentives.

To confirm product eligibility, please visit the ENERGY STAR® and DLC websites.

Lighting Design Lab transitioning from listing LEDs

As of May 1, 2017, Lighting Design Lab (LDL) will no longer test LED products and will begin to remove products from their LDL Qualified Products List. LEDs are expected to be completely removed from the list by July 31, 2018. Toronto Hydro will continue to accept products on the LDL Qualified Products List until December 31, 2017. After this date, LDL qualified products will no longer be eligible for Retrofit Program incentives.

For LED products that are not on the ENERGY STAR® or DLC qualified product listings, you can also pursue National Voluntary Laboratory Accreditation Program (NVLAP) Lab certification.

To confirm LED product eligibility, please see the LED Lighting Application Process document on our Relevant Documents page.

Retrofit Program enhancements

Energy-efficient technologies are evolving rapidly, and ways to streamline the Retrofit Program are continuously being identified. To keep pace with the latest innovations and standards, the Retrofit Program is changing.

What does this mean for me?
Projects submitted prior to May 1, 2017 will not be impacted. On May 1, Retrofit Program changes take effect, including an update of Non-Lighting and Agribusiness Prescriptive Measures. Do you have a project in the works? Be aware of how all of the changes may affect you.

Highlights of upcoming changes:

  • Prescriptive incentives for Agribusiness, Refrigeration, Notched V Belt and Motors are changing, or being removed
  • New Prescriptive incentives will be available for Agribusiness
  • Some program requirements will be simplified – Advanced and Final Evaluation Incentive Reports are no longer required
  • Clarification of Financed Project Eligibility

LAST CHANCE for these non-lighting Prescriptive incentives:

  • Multi-residential in-suite clothes washers, dishwashers, ceiling fans
  • Glass-door freezers less than 15 cubic feet
  • Electronically commutated motors (ECMs) for evaporator fans
  • High-efficiency refrigeration compressors
  • Various agribusiness alternative energy measures

For full details, please see our Program Updates page.

SpringFest with Jennifer Grado

FREE Springfest Seminar

Join Jennifer Grado at Springfest on Wednesday, May 3, 2017, 9:45 a.m. - 10:45 a.m., to learn about updates to the Save on Energy conservation programs offered by Toronto Hydro. Existing programs have been refined and redesigned to capture the full potential for energy efficiency and whole-building energy management to optimize savings.

Commercial building owners, operators, and contractors will learn about new application platforms, program structures and incentive rates.

PLUS! Visit us at booth #227 on the show floor and chat with our experts.

Register for the FREE session here

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