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RECENT UPDATES 

 

Update #18 - Thursday, November 1, 2012 - 7:30 a.m.

Toronto Hydro has restored power to almost all customers. There are only a handful remaining, but there is clean up work that will be revisited throughout the day; power outages aren't expected as a result.

Electrical emergencies and power outages should always be reported immediately to Toronto Hydro at 416-542-8000.

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Update #17 - Wednesday, October 31, 2012 - 10:30 p.m.

As of 9 p.m. today, Toronto Hydro has restored power to all but approximately 240 customers. Crews will continue to work throughout the night until all power is restored.

Toronto Hydro is asking all customers who remain without power (or with partial power) to call again to report it at 416-542-8000.
 
While Halloween trick-or-treating is winding down, Toronto Hydro crews are remaining vigilant, ensuring work zones are safe and pedestrian traffic is managed.

Toronto Hydro is reminding customers to stay clear (at least 10 metres back) from damaged utility poles or downed power lines as they may be energized.

Electrical emergencies and power outages should be reported immediately to Toronto Hydro at 416-542-8000.

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 Update #16 - Wednesday, October 31, 2012 - 4 p.m.

As of 3:30 p.m. today, power has been restored to all but approximately 500 customers following this week’s storm damage. Crews will continue to work until all power is restored.

We’re asking all customers who remain without power (or with partial power) to call again to report it at 416-542-8000. 

We’re working to restore all remaining outages to help ensure residences are safe and well-lit for Halloween, where possible. Please be alert this evening and keep a watchful eye on children. Toronto Hydro crews will be vigilant in managing pedestrian traffic around our job sites but please take care to stay clear of crews at work.

An important reminder: if residents come across damaged utility poles or see downed power lines they should stay clear (at least 10 metres back) as they may be energized.

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Update #15 - Wednesday, October 31, 2012 - 12 p.m.

As of noon today, power has been restored to all but approximately 540 customers following the storm damage that occurred earlier this week.

These customer-reported power outage calls remain in the queue while field and operations staff work quickly to restore them. The outages remaining are in very small pockets scattered throughout the city, each affecting one or a few homes.

Customers with no power, or part power, are asked to call 416-542-8000 to report their power outage once again. This will help ensure that all remaining power out calls are in the queue, and that a crew is assigned.

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Update #14 - Wednesday, October 31, 2012 - 5 a.m.

Repair crews have been working overnight and will continue throughout the day to restore power to 700 customers who remain without service. 

Localized outages affecting one or several houses at a time are being attended to by powerline crews.  However, they are scattered across the city in relatively small pockets, which means that it will take time to reach all remaining customers.  Toronto Hydro will continue to deploy all available crews until all customers are brought back in service.

Toronto Hydro expects to have most customers restored by end of day, although some small outages may last through until Thursday.  Toronto Hydro is asking that customers call in to report only new outages.

Throughout the restoration process, smart meters helped improve the operations by confirming when power has been restored locally. Toronto Hydro sent test signals to select meters, and when the meters responded, Toronto Hydro knew that power had been restored to those locations.

Toronto Hydro estimates that more than 85 per cent of the outages that occurred were caused by tree limbs coming into contact with powerlines, poles and transformers. Toronto has a more dense and extensive tree canopy than other communities in the GTA, and this resulted in significant damage to Toronto Hydro’s distribution system in many neighbourhoods. Toronto Hydro estimates that the cost of repairs could reach $1 million.

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Update #13 - Wednesday, October 31, 2012 - 12 a.m.

Many isolated outages remain across the city. The number of customers has dropped from a peak of 60,000 at
4 a.m. on October 30, down to 2,800 customers.
We are working to restore power as quickly as possible.
We ask for our customers’ continued patience as our crews work to restore them.

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Update #12 - Tuesday, October 30, 2012 - 10 p.m.

Approximately 4,500 customers are without power. Once repairs are made to one major power line, the bulk
of these customers will be restored. The primary area affected currently is bounded by: Talwood Drive (north), Eglinton Ave E (south), Bayview Ave (west) and Don Mills Rd (east).  Remaining crews are turning their attention to restore outages that affect the greatest number of customers first. Localized outages, or secondary lines, affecting one or two houses will be a secondary priority.  

We expect to have most customers restored by end of day Wednesday, although some outages may last through until Thursday morning. As repairs continue, the utility is using customer smart meters to expedite restoration efforts by communicating with the meters to confirm that power has been restored locally. 
If a signal is received from the meter, that power out call is removed from the log.

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Toronto Hydro is warning customers of fraudulent contractors

A Toronto Hydro customer advised today that he was approached by contractors claiming to be working on our behalf  and asking for money for system repairs.

Toronto Hydro contractors do not collect money from customers for emergency response and we advise customers to be aware of this fraudulent representation.  Customers receiving these solicitations should report such activity to Toronto Hydro at 416-542-8000 or at torontohydro.com and click on Contact Us and the Canadian Anti-Fraud Centre by calling it at 1-888-495-8501 or through its website at antifraudcentre.ca.

Customers who receive phone calls or visits from people who claim affiliation to Toronto Hydro should confirm such affiliation by requesting identification and/or by contacting Toronto Hydro at (416) 542-8000 or visiting torontohydro.com.

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For the most current information about outages and updates on restoration status:

  • Follow us on Twitter (@TorontoHydro)
  • Call Customer Care: 416-542-8000
  • View our Newsroom for the latest press releases

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