Home > Power Outages > Preparing Your Home


Planning and preparing ahead is one of the best ways to keep your home and family safe during an emergency. You should plan ahead for a power outage in the same way that you'd prepare for any emergency.

Preparing Ahead

  • Create an emergency supplies kit and keep it in an easy to access location known to all family members.
  • Check batteries twice a year.
  • Use surge protectors to protect sensitive electronic equipment.
  • Have a list of emergency contact numbers handy.
  • Ensure that you have at least one cell phone or non-cordless telephone.
  • Learn how to keep safe in an emergency.
  • Have your trees properly trimmed.

As Severe Weather is Approaching

  • Check your emergency supplies kit and replenish as needed.
  • Refill prescriptions.
  • Fill your vehicle's gas tank (gas pumps do not operate without electricity).
  • Turn off and unplug unnecessary electrical equipment.
  • Obtain a cash reserve (ATMs and banks require electricity to operate).
  • Secure outdoor furniture and equipment, windows, doors and garage doors


Electrical equipment and wiring that has been exposed to water may be dangerous if re-energized without proper evaluation and reconditioning or replacement by qualified persons.

Residents are reminded to keep the following food safety tips in mind:  

  • In the event that flood water has risen above outlets, cover power cords, or is near the service panel stay out of your basement and contact your Local Distribution Company and arrange for them to disconnect power to your home.
  • Power should be disconnected at the service by ensuring that the main switch is left in the "off" position until all electrical equipment has been tested.
  • Once power has been turned off or disconnected a licensed electrical contractor should be contacted to determine if electrical equipment (wires, plugs) need to be replaced.
  • Do not plug in or attempt to use electrical appliances that have been wet until they have been checked or serviced by a licensed electrical contractor or service agency. Ask your contractor, or contact the manufacturer or dealer for the nearest service location.

All homeowners and businesses, including restoration comapnies, should ensure that the power has been disconnected to the entire property before entering the house to avoid the dangers of shock and electrocution. This includes flooded basements and outbuildings that contain electrical equipment or have an electrical connection.

The Electrical Safety Authority's website has a searchable database where homeowners and business owners can find a licensed electrical contractor in their area. In order to access this tool and for more electrical safety information please visit esasafe.com.


If your life, or that of a loved one, depends on electrically-powered medical equipment, such as a ventilator or kidney dialysis machine, contact us so that you can be placed on our registry.

Special Arrangements for Infants, the Elderly and Family Members with Special Needs

  • Develop a plan for emergencies that accommodates their needs. This may include making special arrangements for spending time with a friend or relative or using a back-up power supply.
  • You'll want to include any special items, such as formula, diapers, incontinence supplies, and medication in your emergency kit.
  • Ask your doctor how to properly store medication that you would normally keep refrigerated when the power is out.

Don't Forget Your Pets

  • Make sure you include your pets in your emergency planning.
  • Having identification on your animals, including rabies and license tags, if applicable, may help reunite you with your pets if you are separated.
  • Make photocopies of important veterinary documents (including vaccinations and medical history) and store in your emergency kit.
  • Don't forget to include several days of pet food and water in your emergency kit.
  • Remember leashes, collars and tags for each pet.
  • Include any medications your pet might be taking.


Call: 416.542.8000
24 hours a day, 7 days a week

To report power outages, lines
down or electrical emergencies


Download your family's Emergency Preparedness Kit.

The Emergency Preparedness Kit is also available in the following languages:

- Spanish
- Chinese
- Somali
- Tamil
- Urdu

Quick Tip

Have at least one non-
cordless phone in your home.