Home > Power Outages > During an Outage

What should you  do if a power outage occurs? The first step is to identify whether the outage applies only to your home/business or affects your entire neighbourhood.

If the whole neighbourhood is without power

If your whole neighbourhood is without power, report the outage to 416-542-8000 and take the following safety precautions:

  • If you heat your home/business with electricity, turn your thermostats off or down to prevent damage or injury should a sudden power surge occur when power is restored.
  • Unplug computers, televisions, stereos and other equipment that can be damaged if a power surge occurs when power is restored.
  • Keep your fridge and freezer doors shut as much as possible. A full freezer will keep food frozen for up to 48 hours as long as the doors stay closed. An unopened refrigerator will keep food cold for about four hours. Do not place frozen food outside even in winter.
  • Pack perishable foods like milk, dairy products, meats, fish, eggs and leftovers into a cooler with ice.
  • Discard any thawed food that has a temperature over 4°C for more than two hours. When in doubt, throw it out.
  • Stay well away from downed power lines and keep pets and children clear too. Report downed lines immediately.
  • Do not go near electrical equipment around areas of standing water, like a flooded basement.
  • Never use barbecues, propane or portable generators indoors.
  • Secure windows and doors as well as outdoor furniture and equipment.
  • Park vehicles in protected areas, if available.
  • Check with local media outlets for updates.

+ Emergency Resources

If your entire home/busness is without power

If your entire home/business is without power, check your circuit breakers. If any of them are off, turn them back ON. If any of them trip again, or if you're using fuses, call a licensed electrician.

Before calling an electrician, check these items.


If only part of your home/business is without power

If only part of your home or business is without power, there may have been an overload (too many appliances on the same circuit) or short circuit.


Call: 416.542.8000
24 hours a day, 7 days a week

To report power outages, lines
down or electrical emergencies