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Week of January 26 - February 1, 2015



Toronto Hydro assures customers it does not use smart meters referenced in Today’s Bulletin

Toronto Hydro wants to assure its customers that the smart meters identified in the Electrical Safety Authority (ESA) bulletin today are not used in Toronto Hydro’s service territory.

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+ Read ESA bulletin



Toronto Hydro reminds residents to be prepared and plan ahead as storm season approaches

With high winds approaching this evening and winter storm season upon us, Toronto Hydro is preparing its emergency operations to better handle extended power outages, should they occur.  

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+ Watch power restoration video



Toronto Hydro encouraging emergency preparedness as one-year ice storm anniversary approaches

Today marks the one-year anniversary of the ice storm that hit Toronto and the surrounding area hard, knocking out power for more than one million residents.

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Toronto Hydro helps make connecting generators to your home safer

For some residents, being prepared means connecting a back-up power supply, like a portable generator. Over the last year, Toronto Hydro has received many inquires about using generators when the lights are out.

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TORONTO HYDRO CUSTOMER ALERT: Criminals continue posing as utility employees and seeking payment over the phone

Toronto Hydro customers should be aware of criminals claiming to be part of its collection and billing department. Toronto Hydro is aware of this scam and reminds customers to report any suspicious phone calls to the Canadian Anti-Fraud Centre.   

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Knock Knock. Who's there? Energy company. Energy company who?

If you are approached to sign or renew a gas or electricity contract for your home or small business, it's important to know who you're dealing with. Watch this video to make sure you have the information you need to make informed decisions.

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Toronto Hydro's Storm Restoration Process


Outages happen from time to time but you
can count on Toronto Hydro to work around the clock to restore service. Here’s the process we follow to make repairs.

Toronto Hydro Remembers the 2013 Ice Storm

Toronto Hydro marks the one-year anniversary of the ice storm with three extraordinary stories about last year's ice storm.
Watch Dave Knight, Karen Todd and Ed Pottinger tell their stories.

+ Watch Now 

+ View all videos

+ Watch Dave's story, Toronto Hydro employee
+ Watch Karen's story, Scarborough resident
+ Watch Ed's story, Owner, The Real Jerk Restaurant